Cleaner / Porter

Job Introduction

We are looking for a cleaner/porter:

• To be responsible for the cleanliness of the building and specific cleaning tasks, and provide porter services to customers and client, working to achieve the Service Level Agreement and providing an outstanding service.
• To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated.  These could be outdoor or indoor, within all areas of HMRC Bristol RC or other controlled areas.
• To deliver the highest standards of customer service and first point of contact for visitors

Role Responsibility

• To carry out Sodexo Cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
• To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily, weekly, quarterly and annual tasks.
• To effectively carry out a full clean of areas as agreed within the Service Level Agreement as designated to include; all areas at HMRC Bristol
• To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Front of House Manager, only after correct training has been given.
• Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
• To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
• To ensure that Cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times.
• To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
• To ensure you wear all personal protective equipment provided and specified for the tasks
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.
• To participate actively within team meetings in order to develop ideas to enhance service offer.
• To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager
• To be flexible to work additional hours in order to cover holiday and sickness within the team.
• To assist, where necessary, including the receipt, despatch and movement of stores, furniture
• To assist with the lifting and movement of furniture within a team or at preparation for meetings
• To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
• To complete any paperwork pertinent to the area of work
• To offer excellent customer service to all customers
• Secure building at night time
• It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

The Ideal Candidate

Essential

• Must be prepared to work internally and externally. 
• Health and Safety Procedures must be followed at all times.
• Identify the standard/end result required for a task and complete it accordingly. 
• Support team to achieve work goals, etc. 
• Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all times.

Desirable

• Ability to work under one’s own initiative. 

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.