Catering Manager

• To continue to develop one’s own skills and knowledge within the position, including any required training courses
• To maintain excellent client/customer relationships
• To attend team briefs, huddles and meetings as required
• To attend your EPA to discuss and agree job performance, objectives and development activities
• To maintain professional work standards at all times
• To care for all company equipment and ensure that any faults are reported to management
• To take adequate steps to ensure the security of company and client property and monies under your control
• To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager
• To actively seek and identify opportunities for business growth within the contract and the external market. Maximise profitable sales by the introduction and maintenance of food service brands to the standard required by the company
• To action customer compliments by praising colleagues and resolving complaints satisfactorily, referring to your line manager where necessary
• Ensure that all costs and expenditure are within the budget levels agreed between the client and Sodexo. Controls on cost such as labour and expenses as agreed with your line manager
• Ensure tariff prices are correct, that all catering services are costed and charged according to the contract
• To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site
• To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
• To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
• To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
• To drive performance through adherence to all promotional activity and marketing initiatives
• To contribute to the achievement of site budget performance as determined by segment business objectives
• To work in conjunction with other department managers to ensure operational excellence within assigned operational business area with specific responsibility for labour management and performance of a defined group of colleagues
• Active involvement, promotion and support of activities aligned towards employee engagement
• Develop and maintain a positive internal and external network
• Continued professional learning and development in soft FM services
• To carry out any other reasonable tasks and/or instructions as directed by management

Essential:

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing colleague performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Proven experience in catering sector, including stock management, cash control and customer service
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Must have one of the following qualifications or equivalent:- BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3 and possess intermediate food safety or equivalent
• Analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

• Experience of working within military environment
• Previous experience in effectively managing in a similar role
• Health and Safety qualification equivalent to IOSH managing safely
• Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
• Proven experience of managing client relationships within a contract environment
• Proven track record of leading, managing and developing a team