Catering Manager- Healthcare

Job Introduction

Sodexo Healthcare are currently looking to recruit a Catering Manager to be part of our Patient Dining team based at Bassetlaw District Hospital. This is an exciting new role reporting into our Patient Dining Manager where you will be required to support with the day to day management of a remote site within the Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; you will take responsibility for the day to day service running, holding accountability for and being the single point of contact for the contract management team. In this role you will manage and develop a customer focussed patient catering service, ensuring it is delivered to the contractual agreement in an efficient and effective manner within budgetary constraints and in compliance with all relevant legislation and Company Policy.  

A food background is essential for you to be successful in this role whilst supervisory experience would also be great as duties include Line management of Patient Dining & Retail/Restaurant Supervisors. It is also essential for you to have a flexible approach to your hours as you may be required to work early and late shifts, public holidays and weekends  whilst you manage the services required during key/set service times throughout the day. 

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management). 

Role Responsibility

• Have full working knowledge of the areas within the hospital which are covered by the Patient Dining & Retail Services.  

• Managing a team of Patient Dining & Retail Restaurant employees, assessing workload schedules and allocating resource as required.  

• Overseeing as the line manager the Patient Dining & retail supervisors at Bassetlaw Hospital   

• Ensure all staff maintain and deliver a quality service according to set work schedules and procedures.  

• Responsible for liaising with dietary specialists to further enhance the patient dining offer  

• Responsible for the ordering of stock as required following Company procedures through nominated suppliers approved by Sodexo.  

• Responsible for compliance on food and H&S legislation, ensuring effective communications with all Hospital state holders taking necessary actions within area of responsibility    

• Ensure that health and safety standards are understood and delivered across the site.  

• Ensure that Health and Safety is managed in accordance with all legislation and Company and Client standards, policies and procedures. Ensuring employees are working safely at all times, that all non compliance is dealt with and to ensure that accident investigation reports are completed thoroughly and within set timescales.  

• To implement and maintain all Statutory and Company policies and procedures, communicating it to all staff and ensuring full compliance  

• Ensure achievement of high levels of client and patient satisfaction and monitor these on regular basis.   

• Ensure that all equipment is in safe working order, checked regularly according to electrical safety check audits and is secured when not in use.  

• Responsible for the recruitment of direct reports and for ensuring recruitment is managed fairly and effectively for the service 

• Responsible for managing staff within area of responsibility in line with the appropriate policies in relation to issues including conduct, performance, absence, grievance, fair treatment, pay progression, leave and all other HR policies  

• To ensure that all mandatory training for staff is adhered to and training plan is followed.  

• Champion the CARES programme to ensure all staff are committed to delivering high levels of customer service at all times communicated  

The Ideal Candidate

• Proven experience of leading a team within a comparable service environment, Healthcare experience desirable but not essential

• Financial awareness and understanding - cost control, revenues & margin within a Catering service  

• Ability to communicate effectively with patients, visitors, colleagues, clients  

• Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations  

• Experience of delivering relevant training, using company guidelines  

• Understanding of relevant Health and Safety, Employment and other legislative requirements  

• Strong attention to detail and adherence to standards  

• Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)  

• Ability to deal with stressful situations with a flexible approach to the role  

• Analyse problems analytically, develop opportunities and implement innovative solutions. 

Package Description

To £27,500 + great benefits 

Location: Bassetlaw District Hospital, Worksop S81  

Permanent 

Work Pattern – 40hrs pw Monday to Friday but flexibility essential to cover weekends and a 06.30 to 19.30 rota 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.