Care Planner Administrator - Norwich

Job Introduction

Job Title: Care Planner Administrator
Location: Norwich
Salary: £20,000pa
Hours: Full time hours, Monday to Friday - 9am to 5pm with flexability

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you’ll grow and develop in an exciting business that puts people at the centre of everything we do.  

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

The role of Care Planning Administrator is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

• Member utilisation targets are achieved
• Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
• Effective management of the payroll process for carers
• Management of the Office organisation including ordering and implementation of systems for filing and archiving
• Forming strong relationships with the Carers
• Business KPI’s met

Role Responsibility

Responsibilities:

• Take part in on call rota, max 1 evening per week and occasional weekend cover if required
• Managing our social media pages
• Completing payroll
• Answering calls
• Booking training
• Supporting carer compliance
• Investigating payroll queries
• Filing and office organisation
• Stationary ordering
• Archiving
• Manage our on call rota
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Ensure all members receive comprehensive schedule information
• Maintaining great relationships with existing clients and carers
• Maintain effective relationships with Branch Manager in resolving schedule conflicts
• Ensure the effective placement of staff to meet client needs
• Prepare ad hoc reports as and when required
• On call duties as arranged locally
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities:

Support with the day-to-day responsibilities of the team when required
Be a champion for internal customer service
Do any other reasonable things your manager needs you to do

The Ideal Candidate

Skills and qualifications we’re looking for:

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• An eye for detail is essential as is knowledge of current market conditions and trends
• Ability to manage change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

Package Description

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday 
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

 All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process