Call Centre advisor - Part time

Job Introduction

About this role

Sodexo have an exciting opportunity for a number of Call Centre Advisors to join our new, high profile, contract based in Swindon.

Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk.

The Helpdesk Operators will interact with our customers and suppliers ensuring a prompt, professional and efficient service, in terms of response via email or telephone. 

The ideal candidate should be a fantastic communicator both verbal and written, have an excellent telephone manner and be able to conduct themselves professionally at all times. 

To succeed, you'll need to have:  

• Excellent telephone manner, attention to detail, good communications and literacy skills.

• Previous experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.

• Basic Understanding of computer hardware and applications e.g., Excel, Word, Outlook etc

• Ability to work independently and as part of a team.

*Please see attached job description for further information regarding the role requirement*

Package Description

Package Description

COMPETETIVE SALARY, Part Time Permanent Opportunities 

Shift pattern: The operator will be required to work 3 days between Friday and Tuesday
each week. They will be expected to work either of the 3 rotational shift
patterns that currently exist dependant on business needs.

 In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training provided
• Health and wellbeing incentives
• Reward and Recognition schemes 
• Flexible working considered
• Volunteering days 
• Cycle to work scheme
• Life Assurance 
• Parking on site

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

All offers are subject to full security clearance checks - Please be aware that the security checks may take 12 weeks or longer

Ready to be part of something greater? Apply today!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process