Business Transformation Lead

Job Introduction

Sodexo have a great opportunity for an experienced Business Transformation Lead to join an exciting new account - Quilter!

As Business Transformation Lead you will lead the service deployment of the transformation activities and change projects across Quilter UK portfolio.

Initially you will have a specific focus on the smooth transition to Senator House (London project) by ensuring that our services and the move is designed, planned, mobilised and delivered to the highest level of excellence.

The Business Transformation Lead will be based at Quilter’s London offices (preferably) but highly mobile to focus on change projects at all locations.

You will be accountable for deployment of ‘user experience journey’, drawing on our Wx team and Personix tool and to design how we engage Quilter colleagues. You will also define our integrated service delivery plan and support its implementation.

Quilter is a leading provider of advice, investments and wealth management both in the UK and internationally. Crucially they give their customers and financial advisers choice and flexibility in how they choose to access their solutions and services. Managing £129.7 billion of investments on behalf of over 900,000 customers (as at 30 June 2018), Quilter operate in one of the largest wealth markets in the world – and one that is growing.

Please note a credit check will be carried out as mandatory requirement.

Role Responsibility

Main Assignments

• Oversee the smooth transition to Senator House and create a clear plan for targeted improvement and savings initiatives over the life of the contract.
• Accountable for deployment of ‘user experience journey’ in line with Workplace Experience and Personix tool and defining Sodexo integrated service delivery plan and support its implementation.

Leadership

• Proven track record of direct line management heavily focused on individual empowerment and development to promote a good working environment and collaborative team working.
• Ability to lead, impact and influence others, generating a high performance working environment that delivers results, and encourages self-development.

Relationship Management

• Understands the techniques required to develop, maintain and manage business relationships with clients and partner organisations in order to implement and manage projects and to identify new business opportunities.
• This includes: managing clients'/partners' expectations during project delivery, establishing and maintaining relationships at all levels of the organisation, and increasing partner loyalty throughout the course of an engagement and after. Addresses project/service scope creep, objections and related issues, inter team and interpersonal dynamics and other delivery issues that could impact profitability, feasibility and relationships.

FM Strategy and Stakeholder Management

• Ensuring that FM Strategy meets the business requirements and that stakeholders have a realistic appreciation of the resources, budgets and timescales required for successful strategic implementation.

Budget Management

• Proven ability to deliver a high level of services within a substantial, but challenging budget.
• Ability to analyse financial data and use it to set realistic targets to drive the business forward, delivering savings where necessary.

The Ideal Candidate

Essential

• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Excellent influencing and facilitation skills
• Proven track record of initiating and leading demanding business programmes
• Manage multiple workloads and shifting priorities
• Ability to analyse complex data and make decisions
• Knowledge of continuous improvement tools and methodologies
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Self-motivated and able to work on own initiative within a team environment
• Challenges the status quo, innovative, ‘can do and improve’ attitude
• Track record of engaging with experienced operators, project partners and senior clients

Desirable

• NEBOSH managing safely qualification
• Experience in the Corporate environment
• Facilities, Engineering, Technical, Business and other relevant degree/ qualifications

Package Description

£dependent on experience, plus bonus, flex fund, car/car allowance, pension scheme, 25 days holiday (plus bank holidays)

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process