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Business Manager

Job Introduction

  • The function of this post is to monitor performance and promote growth, through direct line management of a number of service offers. 

  • Responsible for Retail outlets,  onsite staff restaurants / Commercial Hospitality Events and vending 

  • Delivers services that are highly customer focused, exceeding expectations and delivers business growth  

  • Prepares accurate financial information that assist in tracking each service and drives profitability. 

  • Produces accurate monthly reconciliations for each service, reporting against budget and forecasting year end position. 

  • Prepare for and attends monthly client finance reviews  

  • Manages all client billing for commercial services 


Role Responsibility


  • Present a courteous, smart and efficient approach at all times 

  • The post holder comes into contact with a variety of different clients and customers and will constantly seek to excel in Customer Service 

  • Maintains effective lines of communication throughout the service 

  • Monitors staff and ensure compliance with company policies and procedures 

  • Supports a team approach that recognise individuals and promotes high staff moral 


Key Tasks - Retail, staff restaurants, café bar & vending services  

  • To plan, organise and control all aspects of the services and activities within client and company guidelines  

  • To manage staffing rota to ensure they meet trading patterns, business growth and budgetary constraints 

  • Maintain cleanliness and hygiene, complying with company policies and procedures 

  • All equipment, fixtures and fittings are maintained and are safe for use 

  • Cash is strictly controlled, all staff adhere to the Cash Handling Policy 

  • Stock is strictly controlled maintained in line with company policies and delegation of authority procedures 

  • Marketing through various means, maximising selling opportunities, and patronage and customer loyalty 

  • Have a thorough understanding and regularly review each department’s compliance with licensing requirements 

  • Working closely / align strategy with Sodexo group teams including Culinary Director, Client Relationship Manager, ILA food platform team 


Accounting and administration 

  • Produce weekly trading returns and payroll information using computerised accounting system in line with Sodexo trading procedures 

  • Methodical and systematic approach to handling documentation to ensure accurate capturing of data 

  • Produces reports using spreadsheets to assist in the timely monitoring of departmental activity 

  • Maintaining appropriate payroll information and answer enquiries from individuals regarding the make-up of specific payments / deductions 

  • Records are maintained in compliance with company policies and procedures 

  • Use of SAP to produces monthly P&L accounts for communication to Sodexo finance and account manager 

The Ideal Candidate


  • Experience in retail services 

  • Good IT skills 

  • Demonstrates high quality customer service skills 

  • Strong Communication skills 

  • Experience in working within a safety culture/ zero harm culture 



  • Familiar with Sodexo Policies and procedures 

  • Health and safety qualification 

  • Personal License holder 

Package Description

  • 20 days annual leave increasing to 25 with service
  • Free GP service
  • Bike to work scheme
  • Life assurance
  • Company pension scheme
  • Eye care vouchers
  • Employee assistance program with counselling and life advice supports
  • Family leave options
  • Shopping vouchers
  • Training, development, and progression opportunities

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process



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