Business Director - Healthcare

Job Introduction

With the recent appointment of our new Healthcare UK&I CEO, and the continued growth and success it’s an exciting time to join the Sodexo Healthcare team. We’re looking for a highly capable Account Director to lead our established Queens Hospital operations, this is a total facilities management contract and experience within both hard and soft FM is essential.

As the Account Director you’ll be accountable for the operational management of our contracted services within the Queens Hospital, you’ll provide exceptional leadership and people management, ensure we continuously and effectively support to our clients operational needs while driving innovation and betterment through large scale projects.

You’ll be an established and collaborative operational TFM leader; you’ll be capable of establishing strong working relationships and providing compassionate and strategic direction. We’re looking for someone with a real passion for working in the Healthcare sector, who is able to realise a culture of innovation, prioritise our corporate social responsibility and continue to drive our ‘levelling’ up agenda whilst delivering further growth and success for the segment.

We’re currently looking for Business Operations Director’s across the UK&I, your role would be site based with adhoc travel to central Sodexo offices.

Role Responsibility

• Provide guidance and clear direction to enable operational teams to deliver effective and efficient services, that meet contractual obligations, KPIs and agreed company policies and procedures
• Take ownership for managing risk, governance and compliance to all legal, regulatory and company requirements and ensure robust health and safety procedures are in place and adhered to
• Ensure that all financial performance targets are achieved within a framework of absolute financial control
• Embed a culture of continuous improvement, personal development, service excellence and zero harm, deliver against our corporate social responsibility (CSR) and service standards resulting in improved services and outcomes, increased sales and reduced costs
• Work in partnership and manage clients proactively, ensuring their expectations are met, and effectively communicate all client needs and business opportunities within the division

The Ideal Candidate

We’re looking for people who have experience and a brilliant understanding of IFM contracts along with a passion for working in the Healthcare sector :

• Business Management experience at a senior level, commercially and financially astute with exceptional people and leadership qualities
• Proven experience of managing client relationships with the ability to influence key decision makers
• Ability to manage operations against an agreed specification demonstrating strong P&L expertise, commercial acumen and core numeracy and accounting skills
• Able to work under pressure with a high level of resilience, results focussed with excellent communication, influencing and stakeholder management skills
• Experience of running a technical services team
• Experience of delivery of an extensive technical services project portfolio
• PFI commercial experience
• Track record of delivering KPIs across a total FM contract
• Building and maintaining client relationships

Package Description

£Competitive with excellent benefits including car allowance and bonus

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.