Branch Manager - Leicester

Job Introduction

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity.  You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients. 

We are looking for a dynamic and independent professional with solid operational experience and a flexible, enthusiastic and can-do attitude to lead our team in Leicester.  You will be leading and supporting your team in ensuring that key business and compliance targets are met.  You will be responsible for developing your team to meet all demands and ensure continued success.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

ROLE PURPOSE

The role of Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.

The success of this role will be measured by:

• Achieving full branch compliance
• Branch revenue growth
• Business KPI’s met

The role requires a proactive response to building key internal and external relationships.  An eye for detail is essential as is knowledge of current care sector conditions and trends.

The role is branch based but may require some travel to Head Office and/or other branches.

• Location: Epsom, Surrey
• Contract length: 12 months

This is an exciting time to be joining Prestige Nursing & Care, part of the Sodexo Group. At Prestige Nursing & Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receive the highest quality of care.

We are looking for a dynamic and independent professional with a good understanding or HR or a keen interest in learning, a flexible, enthusiastic and can-do attitude to join our team.  

A leading strategic focus for the HR team is to sustainably support the business growth this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

ROLE PURPOSE

The role of HR Assistant is to provide the first line response to internal customers within the business on all matters of HR, to take responsibility for the HR system and all data entry and to provide HR admin support to the wider team.

Dimensions: Workforce responsible for circa 280 employed and 2000 carers.

The success of this role will be measured by:

• Processing, verifying and maintaining personnel information and documentation
• Recruitment administration
• Completing the new starter process
• Completing the leaver process
• Issuing contracts and amendments to contracts
• Dealing with line manager an employees’ queries
• Managing the HR inbox
• General administration duties and covering for the receptionist when required
• Working closely with the HRBP’s and wider HR team
• Committed to providing a high-quality service
• Maintain a high degree of confidentiality
• High-level written and verbal communication skills
• Ability to use own initiative
• Excellent attention to detail

Critical to the success of the role is the ability to work at pace, maintain accurate records, have a readiness to learn about sector.

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.  All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website

Prestige Nursing & Care reserve the right to close this role early

Role Responsibility

MAIN RESPONSIBILITIES

• Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
• To assess branch performance against weekly and monthly targets
• Achieve and maintain Registered Manager status
• Ensure compliance with ISO and all legislative requirements
• Maintain accurate records
• Manage all branch level complaints
• Manage a team of Field Care Supervisors
• Provide reports to Regional Managers/Head Office as and when required
• Identify training and development needs for all branch staff
• Presenting to prospective new clients
• Maintaining great relationships with existing clients
• Key account management
• Advising on pay rate changes
• Ensure the effective placement of staff to meet client needs
• Manage the accurate processing of weekly timesheets via Webroster
• On call duties as arranged locally

GENERAL RESPONSIBILITIES

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

The Ideal Candidate

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Excellent leadership qualities
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

Package Description

What we offer in return:

• A competitive salary

• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service

• An additional day off for your Birthday

• Cycle to Work scheme for our Head Office, Regional and Branch staff

• Long Service Awards

• Work Place Pension

• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7

• Supportive working environment with ongoing learning and development opportunities.

• A friendly, agile and flexible working culture.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process