Audio Visual (AV) Technical Support Manager
Job Introduction
If you’re an audio visual professional looking for an exciting new opportunity then this could be the role for you.
As the Transport Coordinator you will deliver modal data reporting for West London and UK Research and Development sites and manage car parking processes and chauffeur administration.
All applicants must be eligible to work in the UK, or hold a valid UK permit (no sponsorship offered) and a full and clean UK driving licence.
Role Responsibility
- Take responsibility for Audio Visual Collaboration Support Team and ensure that a 5 star customer service is experienced by all
- Maximise resource through forward staffing planning and instilling a structured approach to daily routines
- Participate in recruitment and training activities to ensure correct skill set is in place and maintained
- Identify talent and encourage and support development within the team.
- Maintain the Personnel files and training records for the Floor Captain team.
- Manage the induction and review process for new starters.
- Monitor and manage all aspects of performance within the FC team according to Sodexo procedures.
- Provide Best-in-class, quality, hands on AV support services, to Customers through all available channels, meeting or exceeding their expectations at every opportunity, with exceptional customer follow up.
- Support a wide range of technology equipment, solutions and devices for both hardware and software including AV equipment, understanding AV/ VC infrastructure (hardware and software), AV/VC support experience (set up/ testing/configuration/ operation and troubleshooting of equipment and devices) plus general IT/Networking knowledge. and other miscellaneous AV related equipment or cabling.
- Work professionally with all levels of the organization in a highly corporate environment
- To appropriately and safely load and transport AV equipment between rooms and buildings as required.
The Ideal Candidate
- Customer focused - able to resolve all customer service queries in a timely manner.
- Good planning and organisational skills; detail focused.
- Good communication and interpersonal skills.
- Flexible; able to adapt to changing demands.
- Ability to establish effective working relationships with a diverse range of both internal and external contacts.
- Proactive; willing to challenge the status quo.
- A team player.
- Enthusiastic and energetic.
- Ability to travel between sites.
- Excellent knowledge of MS Word, Excel and PowerPoint.
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
