Assistant General Services Manager

Job Introduction

The Assistant General Services Manager (GSM) is responsible for the day-to-day site operation, with regards to delivery of Sodexo services (Cleaning (GMP and Non GMP), Catering, BFM, Pest Control, Landscaping, Help Desk, Mail Room, Projects). Working with the site service leads to ensure Sodexo always provide service delivery excellence whilst maintaining compliance within business ops and health and safety.

Role Responsibility

The main responsibilities for this role include:

• Ensuring robust audit processes are in place across the non GMP part of contract.  Daily/weekly building and cleaning audits performed, actions followed up and data shared with client at monthly governance meetings
• Work closely with GSM, HR Manager and Account Manager to develop a site support, coaching and information structure to ensure that the team (including self) get the required level of training and mentoring.
• Work closely with GSM to deliver monthly KPI results for governance meetings
• Evaluate ideas for additional scope of work in conjunction with service line managers, produce costings and present to GSM for consideration.
• Explore continuous improvement and innovation across service lines linking with relevant managers to identify opportunities.
• Understanding of contract scope and the importance to managing a site and the services provided including the ability to calculate the rewards/penalties of meeting/not meeting KPIs.
• Work with service leads and GSM to ensure contract is being delivered in a cost-effective way for the client and Sodexo.
• Understand client expectations and needs regarding Regulatory Compliance for all services at site.
• Attend weekly and monthly Governance meetings with clients to review performance.
• Oversee compliant management of sub-contractors, third party suppliers, managing vendor compliance in line with Sodexo's procedures.
• Work with service leads and QSHE to ensure that risks related to new and existing services have been established, assessed, and mitigated against.
• Ensures self and team are and remain aware, qualified, and competent in relevant GMP and GDP aspects for relevant services at site – especially including all services directly affecting the clients own regulated activities (such as Goods Receiving, Sampling, Warehousing and Preparation for distribution of Raw materials and Finished Products, GMP Janitorial services etc.) 
• Work with QSHE to ensure that H&S procedures and standards and central H&S directives are being complied to, including ensuring that contractors comply with necessary standards.
• Deliver against the client’s site safety policies and sustainability strategies.
• Coaching team to find resolutions to problems and work more effectively.
• Work with HR Manager to ensure that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure.

The Ideal Candidate

To be successful in this role, you will possess experience of delivering soft and technical services through a management team across one or more sites, excellent relationship management at all levels, and a proven track record leading a team of well trained and engaged staff.You will be a team player with excellent people management skills, high standards of customer service and the ability to multi-task and thrive under pressure.

Package Description

In return for your hard work and commitment, you’ll be rewarded with a salary of  60,000 euros plus access to range of excellent benefits

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process