Assistant General Manager

Job Introduction

We have an excellent opportunity to support the General Manager at V&A Dundee; this role will focus on maximising the profitability across our hospitality, retail and food offerings. You will be key to ensuring our range of services across these areas are delivered to a high standard, meeting all contractual obligations and continually seeking opportunities for improvement.

Working closely and liaising with the General Manager, this role involves the management of hospitality and retail on operational days, ensuring the correct staffing numbers are in place, stock is ordered, and staff are trained to deliver an exceptional level of service. This is an extremely varied role which will involve, liaising with suppliers to order stock, ensuring expenditure is in line with budget, reviewing concessionaires in line with client expectations and producing monthly reports for the Senior Management Team. In addition, driving team engagement and ensuring a high-performance workforce is pivotal to the success of this position.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• Ensure that all members of the team are fully aware of and achieve their objectives
• Ensure a focus on client needs and feedback, and ensure that any food queries or complaints are dealt with promptly and professionally
• Deliver a guest experience in both retail and events that matches the ethos, values and standards of Heritage Portfolio
• Implement agreed improvements and enhancements to customer experience
• Following company policy and procedure, manage a comprehensive health and safety compliance system that covers all aspects of our day-to-day operation

The Ideal Candidate

• Natural creative and innovative flair with a genuine love of food and an eye for detail
• Excellent man management skills, with a desire to share knowledge and best practises
• Knowledge of Excel, Word and Microsoft Outlook
• Industry awareness from high street to high end cafes, and be aware of competitors for benchmarking purposes
• Ability to multi-task
• Professional, motivated, driven, flexible and enthusiastic
• Ability to innovate solutions and prioritise workload
• Operational knowledge, skills and experience in hospitality or retail at a venue
• Good financial awareness
• Excellent communication skills
• Knowledge of Food Hygiene and Health & Safety
• Excellent planning and organisational skills

Package Description

£26,000pa - £28,000pa + great benefits

Location: V&A Dundee

Permanent

Work Pattern – 40 hrs pw 5/7 to include weekends with occasional evenings

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.