Assistant Customer Services Manager (Soft Services)

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo have an exciting opportunity for an Assistant Customer Services Manager to support our Customer Services Manager within a highly regulated area, managing and co-ordinating a team of housekeepers at our client’s pharmaceutical site in Macclesfield.

You will support our Customer Service Manager (CSM) with service delivery for all aspects of Sodexo activity within given area and interact with our clients to ensure a high level of customer satisfaction and service delivery improvement initiatives.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.

Role Responsibilities

Support in the delivery of IFM services within given area
Ensure training compliance according to SOPs (standard operating procedure)
Engage and motivate teams
Supporting and assisting the CSM to ensure SHE and Quality compliance and timely completion of CAPA (Corrective Action Preventative Action) actions
Participate in audits/performance checks and escalate any issues/complaints to the Customer Services Manager

For a full list of responsibilities please review the attached job description

About You

You will be a highly customer focused individual, with experience in the support of managing cleaning teams to deliver high standards of service.

You will have knowledge of SHEQ and the process employed to manage risks, hazards and controls.

This is a valuable opportunity to join a dynamic and supportive team. If you have a track record of delivering results, strong IT and communication skills and a passion for delivering exceptional customer service, we want to hear from you!

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Ready to be part of something greater? Apply today!

Salary	Salary £28,392 plus excellent benefits
Frequency	Annual
Job Reference	SDX/TP/RF9707
Contract Type	Permanent – Full Time
Closing Date	02 October, 2023
Job Category	Cleaning
Business Unit	UK Corporate Services
Location	Macclesfield
Posted on	13 September, 2023

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