Assistant Customer Service Manager (FM Site Services)

Please Note: The application deadline for this job has now passed.

Job Introduction

Assistant Customer Service Manager (FM Site Services)

As a Assistant Customer Service Manager at Sodexo, You will be focused on delivering world class integrated FM with oversight from Senior management. You will provide support as necessary within your capabilities and abilities and ensure satisfaction of our valued customers.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do: 

Support the Operations Manager with service delivery for all aspects of Sodexo site services (logistics, Grounds and Driver services),
You will interact with local customers to ensure high level of customer satisfaction and service delivery improvement initiatives and follow up any customer complaints.
Ensure SHE and quality compliance and timely completion of CAPA actions.
Assist with the implementation of innovations and services or process improvement initiatives.
Build relationships with colleagues and key customers to understand their needs and support in their day-to-day activities.

What you bring:

Be a focused individual, motivating and driving performance in teams to deliver high standards of service and cost effectiveness.
An understanding of site support service delivery, with the ability to transfer skills across soft service disciplines.
Knowledge of SHEQ and the process employed to manage risks, hazards, and controls.
The role holder will understand great workplaces and services to deliver quality of life to their customers.
You will hold a full UK driving license.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

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About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Salary	£28,580 and Industry Leading Benefits
Frequency	Annual
Job Reference	SDX/TP/RF0149/CS
Contract Type	Permanent – Full Time
Closing Date	26 October, 2023
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Macclesfield, United Kingdom
Posted on	04 October, 2023

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