Assistant Accommodation Manager - Student Living

Job Introduction

Sodexo has an exciting opportunity for an Assistant Accommodation Manager to be based within Greenwich University at Avery Hill; surrounded by green spaces, Avery Hill Campus is located in Eltham, south-east London. 

The focus of this role is to work collaboratively with the University and to support the Accommodation Manager with overseeing the day-to-day delivery of a range of services on-site. Your focus will be to act as the first point of contact for all customer enquiries, requests, and comments regarding services from tenants, clients, stakeholders, and fellow Sodexo colleagues. A background in facilities management would be ideal as you will lead the onsite team in delivering H&S standards, building compliance whilst providing a positive experience for all residents, guests and visitors.

You will achieve this through utilising best in industry practices to oversee the provision of a range of hard and soft services. You will help to ensure an exceptional Front of House experience for our students whilst supporting the Senior Management Team on all aspects of contract delivery.

This is a great opportunity to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Take ownership of your properties, consistently driving high standards
• Deal with queries in a professional manner via person, as first point of contact and ambassador for the University of Greenwich and Sodexo.
• Accurately maintain the customer database/ information and provide reporting to management on request.
• Establish and maintain a good working relationship with all relevant University/Institution departments and local competitors.
• Supervise alongside the Operations Manager the PFI catering, cleaning, and maintenance teams to ensure work is carried out to the required standards and procedures.
• Supervise the team to deliver reactive and planned preventative maintenance across the Avery Hill Student Residences
• Manage update and collate records for statutory compliance and Health and Safety
• Ensuring the accuracy and timely capture and closure of tenant requests for maintenance and assistance via helpdesk process.
• Facilitate tenant welfare issues onsite through tenant mediation, university support teams and management support.
• Attendance to emergency situations such as fire alarms and requests for assistance from tenants and colleagues 

The Ideal Candidate

Essential

• Ability to demonstrate strong skills in communication, good spoken and written English essential
• Demonstrates experience of working on own initiative
• Flexibility of work patterns to the needs of the business (eg Summer Schools, Open Days)
• Relevant qualifications in FM and Technical Services
• H&S qualification (eg IOSH)
• Ability to lead, develop and motivate a team

Desirable

• Experience in similar style operation
• Fully understand the dynamics of the property location and Student Living
• Understand the importance of a customer journey
• Familiar with Sodexo policies and procedures
• Relevant qualifications &/or experience in Cleaning, Hospitality Services and Catering
• Experience and sound working knowledge of Microsoft Word & Excel
• HR management and Staff Training experience
• Full UK valid Driving License 

Package Description

Assistant Accommodation Manager - Student Living

Job Description

£32,000 + great benefits including 26 days annual leave + Bank Holidays

Location: University of Greenwich PFI, Avery Hill SE9

Permanent

Work Pattern – 40 hrs pw 08.00 to 17.00 Monday to Friday, flexibility essential for occasional weekends covering Open Days and University Arrival/Departure

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process