Apprentice Front of House Manager

Job Introduction

Sodexo have an exciting opportunity for an Apprentice Front of House Manager to join our busy team in Birmingham.

Reporting to our General Services Manager, the Apprentice Front of House Manager will be responsible for ensuring all standards of service, presentation and customer care are met across the site. 

The ideal candidate should be able to demonstrate some experience working in a similar soft services environment, have fantastic people skills and ideally basic food hygiene certification. 

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Role Responsibility

• Continue to develop one’s own skills and knowledge within the position, including any required training courses 
• Maintain excellent client/customer relationships 
• Attend team briefs, huddles and meetings as required 
• Attend your EPA to discuss and agree job performance, objectives and development activities  
• Maintain professional work standards at all times 
• Care for all company equipment and ensure that any faults are reported to management 
• Act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager 
• Agree with General Services Manager the allocations of work schedules ensuring efficiency is maximised and, as directed, produce employee rosters in line with the employee’s terms and conditions. 
• Immediately report any equipment/building defects  
• Efficiently train, instruct and manage the team in the delivery of services and associated tasks. 
• To be in attendance at functions to provide smooth service and good customer service and relations. 
• Ensure all employees adhere to the uniform and personal hygiene policy as detailed within Company Induction pack. 
• Ensure employee compliance to all cash, keys, stock, premise, security policy and procedure; report any deficiencies as identified immediately to the General Services Manager. 
• To efficiently train, instruct and manage the team in the delivery of food services and associated tasks. 
• Ensure all employees adhere to the uniform and personal hygiene policy as detailed within Company Induction pack. 

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Demonstrate experience of working in a similar role within the service industry at a comparable level in a company. 
• Basic food hygiene, HASAW and COSHH Certification.   
• Knowledge of working in a management role within the soft FM service industry 
• Leadership skills and knowledge 
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
• Management knowledge of health and safety and food safety  
• Ability to make independent decisions 
• Able to work on own initiative within a team environment 
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 
• Able to demonstrate attention to detail and adherence to standards  
• Analyse problems analytically, develop opportunities and implement innovative solutions

Package Description

Up to £28,187 plus benefits

Sodexo offers the best range of employee benefits on the market. From discounts that reduce the cost of the weekly shop, to exclusive deals on holidays and keeping active. Our award-winning employee benefits platform offers everything YOU need to make life that little bit better every day.

• Health and wellbeing incentives
• Training and development opportunities
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

All offers are subject to full security clearance checks

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence, and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory, and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process