Airport Lounge Manager (Catering background)
Job Introduction
An exciting opportunity to showcase your catering and hospitality expertise in this newly secured contract with our prestigious client, Emirates in their brand new Lounge.
You will be responsible for everything you would expect in this role including problem solving 'thinking on your feet':-
- Ensuring the smooth day to day running of the lounge, ensuring that a 5* service is delivered to Passengers.
- Managing the catering and cleaning services provided to Emirates Airlines, liaising Supervisors and our Account Manager.
- Completing monthly reports and providing regular updates in co-odination with the Account Manager
Role Responsibility
- Leading, motivating, developing and directing the team (14/15 colleagues) to maximise effiency in customer service.
- Creating an environment where constant improvement is actively encouraged and recognised.
- Ensuring all staff are trained to deliver a customer focused service.
- Ensuring all staff are performance managed to quality set objectives.
- Completing monthly Stock takes.
- Overseeing the ordering of all food and consumables.
- Ensuring all health and Safety and Food and safety leglisation is adhered to.
- Completing Staff Rostas.
The Ideal Candidate
- Experience in providing high end quality in customer service and product to prestigious client(s)
- Catering experience (4 or 5 * Hotel or similar environment)
- Proven supervisory / team management experience
- Excellent communication skills.
- IT Skills.
- Flexible approach.
- Problem solving skills
Highly desirable:
- Airport Lounge experience
Please note; successful candidates will be subject to successful checks to obtain an Airside pass including five years full history
Package Description
Band A
£Competitive
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
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