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Account Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Join our dynamic team at Avery Hill and Medway campuses and lead the way in delivering exceptional service standards and fostering unforgettable experiences. As the PFI Account Manager you'll be the forefront of customer interactions, ensuring service excellence across our student accommodation. Your role will involve hands-on management, driving high standards in health & safety, building compliance, and enhancing the living experience of our residents. With your leadership, the team will exceed expectations, making every interaction memorable. 

What you’ll do:
  • Ensure set targets/KPI’s and the conversion ratio’s are achieved
  • Manage and plan resource levels to ensure appropriate staffing levels are available to meet the demand of the property and market – open days, check-ins etc…
  • Liaise with the clients, Sodexo senior team and other key stakeholders, co-ordinate the operations teams locally to deliver the site-based residencies strategies.
  • Monitor and report upon sales / survey data and drive improvements
  • Meet Financial targets in relation to consumable, catering and maintenance spending.
  • Meet customer expectations in relation to maintenance resolution
  • Ownership for H&S across the PFI including safeguarding, compliance audits and all mandatory and statutory documentation.
For a full list of responsibilities please view the attached job description  

What you bring:
  • Ability to demonstrate skills in communication.
  • Demonstrates experience of working within a successful team
  • Demonstrates experience of working on own initiative, effective problem solver
  • Strong organization skills and robust FM knowledge
  • Flexibility of work patterns to the needs of the business (eg Summer Schools)
  • Experience in student accommodation or hotel services
  • Strong financial acumen
  • Willing to undertake additional training and learning
  • Relevant qualifications in Cleaning, Hospitality Services and H&S
  • Experience and working knowledge of Microsoft Word & Excel
  • Report compilation and presenting
  • Project planning and budget management
  • Track record of leading a team
  • Fully understand the dynamics of the property location and Student Living
  • Understand the importance of a customer journey
  • Familiar with Sodexo policies and procedures
  • Relevant qualifications in Cleaning, Hospitality Services and H&S

What we offer: 
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company

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