Account Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Join our dynamic team at Avery Hill and Medway campuses and lead the way in delivering exceptional service standards and fostering unforgettable experiences. As the PFI Account Manager you'll be the forefront of customer interactions, ensuring service excellence across our student accommodation. Your role will involve hands-on management, driving high standards in health & safety, building compliance, and enhancing the living experience of our residents. With your leadership, the team will exceed expectations, making every interaction memorable.

What you’ll do:

Ensure set targets/KPI’s and the conversion ratio’s are achieved
Manage and plan resource levels to ensure appropriate staffing levels are available to meet the demand of the property and market – open days, check-ins etc…
Liaise with the clients, Sodexo senior team and other key stakeholders, co-ordinate the operations teams locally to deliver the site-based residencies strategies.
Monitor and report upon sales / survey data and drive improvements
Meet Financial targets in relation to consumable, catering and maintenance spending.
Meet customer expectations in relation to maintenance resolution
Ownership for H&S across the PFI including safeguarding, compliance audits and all mandatory and statutory documentation.

For a full list of responsibilities please view the attached job description

What you bring:

Essential

Ability to demonstrate skills in communication.
Demonstrates experience of working within a successful team
Demonstrates experience of working on own initiative, effective problem solver
Strong organization skills and robust FM knowledge
Flexibility of work patterns to the needs of the business (eg Summer Schools)
Experience in student accommodation or hotel services
Strong financial acumen
Willing to undertake additional training and learning
Relevant qualifications in Cleaning, Hospitality Services and H&S
Experience and working knowledge of Microsoft Word & Excel
Report compilation and presenting
Project planning and budget management

Desirable

Track record of leading a team
Fully understand the dynamics of the property location and Student Living
Understand the importance of a customer journey
Familiar with Sodexo policies and procedures
Relevant qualifications in Cleaning, Hospitality Services and H&S

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company

Salary	£40,000 - £42,000 DOE per annum
Frequency	Annual
Job Reference	SDX/TP/RF-010795-FY24/SU
Contract Type	Permanent – Full Time
Closing Date	17 March, 2024
Job Category	Operations
Business Unit	UK Universities
Location	Avery Hill Campus - University of Greenwich SE9 2UG, United Kingdom
Posted on	26 February, 2024

Add to watchlist
Print this job
Refer a friend for this job

Your name (required)

Your email address (required)

Receiver name (required)

Your friend's email address (required)

This form is protected by Google reCAPTCHA. By using this form you agree to the Google Privacy Policy and Google Terms of Use.