Account Director

Job Introduction

• Effectively manage operational delivery of a key account liaising with both technical and functional experts from within Sodexo to ensure that exemplary facilities services are provided at all sites within the account area  delivering Hard, Soft and Technical and Project based activities to sites. 

• Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution. 

• To be responsible for account performance and leading a management team to ensure delivery against Key Performance Indicators. 

• Foster long term profitable relationships with customer to maintain existing business and identify new business opportunities by delivering operational excellence 

• Demonstrate a high level of thought leadership and act as change agent. 

• Act as a Sodexo Ambassador and champion for retention for Investors in People  

Role Responsibility

• Identify organic growth opportunities through innovation and new initiatives within existing contracts 

• Lead with the Centres of Excellence  teams, where appropriate to ensure the ongoing strategic development of current accounts to generate new business opportunities 

• Manage senior clients expectations around the future development of the account 

• Seeks new ways to drive revenue and grow accounts, selling new service lines and play key lead role in contract retenders when applicable 

• Ensure contracts are performing within the agreed SLAs at all times to meet Sodexo commitments 

• Take overall responsibility for ensuring that contracts are operated within their contractual terms 

• Develop a full understanding of the contracts of the accounts in the business area  

• Lead the management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained up to  

• Take overall responsibility for ensuring that contracts are operated within their contractual terms, have a unit business plan which is reviewed at least quarterly showing key objectives, goals and measures that link to the overall business plan and strategy for the segment 

• Take overall responsibility for ensuring the contracts perform to budget and achieve their unit business plans and improve financial performance utilising nominated suppliers, maximising labour productivity in line with Company models, policies and procedures and controlling costs 

• Coach managers to ensure that the Focus on Five principles are adopted, employees performance is managed through the Sodexo performance management processes and talent development and succession planning activities take place  

• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards 

• Senior Management reviews with the customer on performance on a monthly basis. 

• Develop a strategy for growth – both new & existing and ensure retention targets are met 

The Ideal Candidate

• Building or Building Services Degree or Equivalent Qualification   

• Proven experience in managing P&L accounts in excess of £10m 

• Experience of Hard and Soft FM contracts 

• CAFM and management information reporting 

• Proven operational knowledge, skills and experience in managing multi-site/multi service operations 

• Management of large and diverse teams 

• Manage multiple workloads and shifting priorities 

• Ability to interpret and utilise complex and varied financial and commercial information 

• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels 

• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene 

• Self motivated and able to work on own initiative within a team environment 

Package Description

£80,000 - £95,000 Depending on Experience + Benefits 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process