Account Director EMEA

Job Introduction

Are you an established Account Director looking for your next professional challenge? Are you a strong leader with excellent client relationship management skills and experience in successfully managing Profit & Loss contracts in excess of £20m in a cluster environment? Keep reading – this might just be the next step in your career you were looking for!

A great opportunity has become available for an Account Director to come on board to lead a large, prestigious pharma account with site presence in the UK and EMEA region. You would be a strategic leader with a focus on client engagement and the ability to look after a varied portfolio of sites (from corporate buildings to manufacturing).

We offer an established account with a great team, negotiable salary with great benefits package and excellent professional development and progression opportunities within Sodexo.

Role Responsibility

• To lead and manage all service activities across the account portfolio, working with the client and all internal Sodexo operations and deliver consistency in our offer whilst ensuring we meet our financial targets.
• To provide strategic leadership across the account portfolio, lead in the delivery of significant profitable growth through new and existing client contract(s) and relationships. 
• Develop business strategy in line with current and emerging client needs to meet the unique requirements of the pharmaceutical sector & in alignment with the global pharma strategy.
• Client development and retention through pro-actively developing and building client relationships 
• To retain, recruit and develop a high performing team who will deliver against the strategic growth objectives 
• Adopt a partnership approach with Sodexo and client entities to ensure the contract is executed in the best interest of both Sodexo and the client
• To provide thought leadership on Quality of Life services and define a robust and achievable growth strategy, which will successfully improve the regions performance. 
• Act as the key strategic interface between our client(s), Sodexo Directors and functional delivery teams developing a community of best practice and pharmaceutical expertise. 
• Implement transformation and change programs, maximising operational excellence, maintaining process improvement and service development

The Ideal Candidate

Essential

• Experience of having operated successfully within an outsourced B2B environment  
• International and/or multi country/regional experience
• Management of complexities, divergent interests, cultured in different geographies
• Exceptional client relationship management skills and ability to interface with clients at all levels, in a matrix organization
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Considerable experience in sector contracting and sector technical service delivery  
• Proven financial acumen essential with commercial experience and business acumen
• Proven track record of initiating and leading demanding business transformation programmes 
• Proven experience of developing profitable relationships with clients
• Proven experience in identifying new business 
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication, particularly sales/bid copy
• Continuous professional development in industry/specialism

Desirable

• Representative and active involvement on industry bodies
• Facilities/Engineering degree/Technical background
• Experience in pharmaceutical or FMCG industry sectors

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process