1st Line Support Technician
Job Introduction
We currently have an exciting opportunity to join our team at our offices in Salford. We are currently recruiting a 1st Line Support Consultant to join our busy team.
As an IT Support Consultant (1st Line), Service Support Technician you will be responsible for the receipt of problems reported by customers, and the co-ordination of rapid and appropriate responses/resolution to incidents and requests, including: channelling requests for assistance to appropriate functions, monitoring progress, and keeping customers appraised of progress.
Role Responsibility
- Escalation procedures, promptly allocating unresolved calls as appropriate. Maintaining the log and advising customers of actions taken
- Providing advice to customers on systems, products and services which are available to them
- Assisting the line manager in identifying personal training and development needs
- Gaining sound understanding of Sodexo specific PC applications and the impact of any fail-ure/problems
- Providing mentoring/training to more junior members of the Support team as required.
- Undertakes any other tasks as requested by Management
The Ideal Candidate
- Experience in a 1st Line IT Support environment
- Ability to understand the needs of customers, and keep them in mind when taking actions or making decisions
- Previous experience supporting Microsoft applications
- Articulate and effective communicator both orally and in writing
- Organised and methodical
- Demonstrates initiative and anticipates needs
- Flexible to work the following shifts Mon - Fri (Early: 7:00 - 15:45 Middle 8:00 - 16:45 Late: 10:15 - 19:00)
Desirable:
- ITIL Awareness
Package Description
£19,000 - £21,000 + benefits
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
