Helpdesk Administrator
Be part of something greater.
- Job reference: SDX/TP/2322703/154657
- Location: Bishopstown, Cork
- Job type: Full Time - 39 hours per week
- Salary: €35,000 per annum plus Sodexo Benefits
- Closing date: 16 March 2026
About the role
Helpdesk Administrator
Location:
Bishopstown, Co. Cork, Ireland
Salary: €35,000 per annum plus Sodexo Benefits
Type: Permanent, Full-Time
Be the First Point of Contact
We are seeking a motivated, organised and proactive Helpdesk Administrator to join our Administration team. This is an exciting opportunity to play a key role in supporting our PPP contracts by delivering first-line helpdesk support and working closely with Facilities Management teams, site staff and clients.
If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering excellent customer service, we would love to hear from you.
Key Responsibilities
- Log, update and close requests on the helpdesk system
- Issue tasks to relevant site personnel and ensure timely resolution
- Liaise with site teams (FM, caretakers, cleaning staff) to resolve issues
- Create, assign, prioritise and categorise work orders in line with KPIs and SLAs using CMMS software
- Monitor and analyse open call reports to ensure contractual compliance
- Assist in preparing monthly contract reports
- Maintain and update accurate data records
- Post invoices to the accounts system and ensure proper approval of costs
- Process payroll (as required) and support time management systems
- Address supplier queries and assist with month-end accounts
- Raise purchase orders for goods and services
- Provide audit support following internal and external reviews
- Support Contract and Facilities Managers with day-to-day administration
- Minute meetings and manage documentation
- Undertake ad hoc administrative duties as required
What We’re Looking For
- Previous experience in a similar administrative or contract support role
- Strong understanding of contracts, KPIs and service level agreements
- Advanced Excel skills and proficiency in Outlook and Word
- Excellent attention to detail and strong communication skills
- Proven ability to work under pressure and meet deadlines
- Strong customer service and organisational skills
- Ability to use initiative, take ownership and solve problems effectively
- Basic bookkeeping and accounts experience desirable
File Downloads
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Bishopstown, Cork, Island of Ireland
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.