Help desk Operator
Be part of something greater.
- Job reference: SDX/TP/2446833/150468/1
- Location: 310 Broadway, Salford
- Job type: Full Time
- Salary: 12.36 - 12.36
About the role
Are you ready to play a pivotal role in safeguarding people, property, and processes? We are seeking a Security Control Centre Operator to join our team and provide expert support to our group’s security operations. This is a dynamic position where professionalism, vigilance, and customer service excellence come together to ensure the highest standards of safety and efficiency.
As a Security Control Centre Operator, you will be at the heart of our operations—monitoring sites through advanced electronic systems, coordinating responses to incidents, and liaising with statutory authorities. You’ll also support contractors and visitors, uphold strict compliance with site procedures, and maintain meticulous records to ensure smooth business processes.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
- Planning and implementation of forward scheduling / reaction to short notice cover requirements
- Ensure initial scheduling of new employees completed within an acceptable timeframe
- Monitor & supervise the delivery of customer support requests ensuring deadlines are met
- Assist in maintaining a safe working environment for all employees
- Assist in the monitoring of alarm and CCTV system providing appropriate response to un-planned events
- Remain alert at all times in the maintenance of the Control Room integrity and in the protection of its assets
- Complete all reasonable management requests
- Compete Rotas for all Sodexo sites
- Ensure Book On / Off and Welfare check calls are completed Incident report writing for any incident that occurs to the highest level
- Escalate incidents where required
- Monitor Risk Watches to ensure officers in high risk locations are safe and well
- Monitor the mailbox continually throughout the shift
- Complete Penetration tests to the highest level
The Ideal Candidate
- Valid SIA licence DS / SG minimum and CCTV Licence
- Clear & concise written work including report writing
- Good Analytical skills
- Methodical and thorough approach to work maintaining attention to detail
- Able to prioritise workloads & manage time efficiently and effectively
- Data management & input
- Organised & able to take the initiative
- Negotiation skills
- Ability to communicate effectively with all levels of employees and customers
- Competent with different types of operational systems
- Any candidate must understand and thrive on working in a customer focused environment
- High personal standards
- Able to proactively plan training activity / events and mitigate potential barriers to success
- Strong interactive communication skills
- Knowledge of TimeGate would be advantageous but full training will be given
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
310 Broadway, Salford, United Kingdom, M50 2UE
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.