Casual Patient Porter

To transfer patients in a safe and appropriate manner to and from the wards and departments via means of walking, wheelchair, stretcher or beds. • Use of task management system (HIVE) to enable effective management of activity within the portering service including the use of a two-way radio system. • To convey blood specimens in a safe manner from wards/departments to Pathology department. • Conveyance of patient notes and x-rays to and from wards/departments. • Removal of deceased bodies from wards/departments to the mortuary in a safe and dignified manner and to assist in viewing in the absence of the mortuary technician. • To accept coroners cases into the mortuary in the absence of the mortuary technician. • Conveyance of deceased patients from ambulance to the mortuary. • To replace medical gasses where necessary on wards/departments for the requirements of patients within the contracted hours. • To assist in the transfer of seriously injured patients from the ambulance/helicopter to the A & E • department. • To use the designated blood tracking system to give a more traceable structure for the benefit of both the patient and the department. • To help the movement of medical supplies. • To help transport, where specifically requested, in a safe manner patients from wards to theatres and vice versa after hours, between 20:00pm-08:00am. • Assisting deceased patients to be pat-slid across from trolleys to the bed with assistance from the nursing staff. • To attend emergency incidents and support clinical staff in the event of cardiac arrests, major haemorrhage activations, fire alarm activations and major incidents. • To assist staff on the day case unit to transport patients to and from wards. • To assist new starter inductions on the “buddy” programme where required. • Respond to and complete tasks scheduled or by ad hoc request as per company policy within the specified timeframes. • Mail Room and Messenger Related Tasks • Where applicable complete mail / specimens collection delivery rounds within scheduled timeframes. • Pick up all outgoing mail from collection points within scheduled timeframes. • Identify all outgoing special/recorded delivery items and ensure that the appropriate paperwork has been completed to accompany such items. Sort all incoming mail in preparation for delivery. • Redirect all incorrectly addressed mail as appropriate. • Ensure all incoming Special/Recorded delivery items are forwarded to the addressee where appropriate. • Sort all outgoing items into internal & external mail. • Categorise and frank all outgoing external mail ensuring correct postage payment to avoid returned items from Royal Mail. • Ensure that mail is kept secure at all times. • Ensure that mail delivery trolleys are maintained fit for purpose and in line with health and safety legislation. Sodexo Healthcare, Manchester University NHS Foundation Trust, Oxford Road Road, Manchester, M13 9WL Sodexo Limited – No 842846 England – Registered Office – One Southampton Row – London – WC1B 5HA www.sodexo.com • Additional General Responsibilities • Remove medical and nonmedical equipment from wards/departments as required by the service manager or supervisors. • Removal of clinical and non-clinical waste and laundry from departments as required. • To re-stock oxygen cylinders as required out of hours. • Maintain a high standard of personal hygiene in accordance with company policy. • Arrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and clocking on. Post holders are required to wear their identity badge with a current photograph on at all times. • Provide guidance and advice to new team members or relief staff where necessary. • Completion of paperwork relevant to post, such as staff surveys and holiday request forms. • Workload will be determined by daily requirements, and post-holder may be required to use initiative in order to prioritise tasks and responsibilities. • At times you may be required to go and work in other logistics areas to assist with the cover of annual leave and sickness. • At times post holders may be required to carry out reasonable additional duties connected to their employment, as directed by their supervisor or line manager. • This is not an exhaustive list of your duties as a Porter but is a broad overlay of your expected duties and responsibilities. Key Skills, Knowledge, Training & Experience • Good communication skills to enable communication with colleagues, patients and clients regarding on job duties. • Ability to work as part of a team. • Good level of customer care. • Experience of working in a healthcare environment (desirable). • Good understanding of health and safety and manual handling practices. • Ability to respond constructively and professionally to unpredicable situations. • Complete regular curriculum training as instructed by supervisor. • Attend mandatory induction and health and safety related training and all other required training. Physical Effort / Working Conditions • Regularly working in obnoxious smelling environment, e.g. urine, vomit excrement and receiving requests to remove body fluid spillages in public areas where applicable. • Working in an area with Terminally ill and /or aggressive patients • High level of continuous physical activity, i.e. walking, pushing beds / wheelchairs, pushing trolleys. Emotional Effort • Be able to work under pressure in a busy environment. • Able to respond to patient conflict or complaints in a professional manner, escalating or reporting incidents to your supervisor where appropriate. • Working in an area with Terminally ill and/or aggressive patients. • Can be exposed to emotionally distressing or traumatic situation from time to time. Sodexo Healthcare, Manchester University NHS Foundation Trust, Oxford Road Road, Manchester, M13 9WL Sodexo Limited – No 842846 England – Registered Office – One Southampton Row – London – WC1B 5HA www.sodexo.com • Dealing with patient deterioration and bereavement may have an emotional impact on the post holder. • Able to balance conflicting and changing priorities within a given time. • Dealing with expectations of patients, staff or visitors. Health and Safety • Observe all statutory Health and Safety Regulations. Post holders are responsible for reporting any hazards that are encountered in the workplace. Post holders are also responsible for reporting to your supervisor any equipment which is in need of repair. • To take reasonable care for your own Health and Safety and that of any other person who may be affected by your acts or omissions at work. • Observe and apply all MFT / Sodexo Health and Safety protocols, i.e. use of personal protective equipment (PPE), carrying out the Three Checks for Safety prior to engaging in work tasks. • To co-operate with MFT in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to. • Report defects and faults in accordance with company procedures. • Report any accidents, incidents, failings in equipment or personal protective equipment. • Post holders should not attempt to carry out tasks or repairs beyond their competence. Infection Control Infection Control is everyone’s responsibility. All staff, both clinical and non clinical, are required to adhere to the Trusts’ Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA. All staff employed at the Manchester Central Hospitals Trust have the following key responsibilities: • Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and between each patient contact. • Staff members have a duty to attend mandatory infection control training provided for them by MFT / Sodexo. • Staff members who develop recurrent skin and soft tissue infections and other infections that may be transmittable to patients have a duty to contact Occupational Health. Personal/Professional Development • To take every reasonable opportunity to maintain and improve your professional knowledge and competence. • To participate in the MFT Appraisal Process, outlining any areas of development and working alongside your supervisor or service manager to build your skills, competencies and knowledge. Standards of Behaviour • MFT and Sodexo Values and Behaviours / Code of Conduct must be adhered to at all times. Sodexo Healthcare, Manchester University NHS Foundation Trust, Oxford Road Road, Manchester, M13 9WL Sodexo Limited – No 842846 England – Registered Office – One Southampton Row – London – WC1B 5HA www.sodexo.com Confidentiality • To ensure that patient/visitor/staff confidentiality is maintained at all times. The post holder may have access to confidential information which must not be divulged to any unauthorised person or any relative at any time. • Staff must conduct themselves in a professional manner at all times and be aware of patients’ dignity and privacy when it comes to their personal information. Equality and Diversity • To promote equality and diversity in your working life ensuring that all the staff and patients who you work with feel valued and treated in a fair and equitable manner. Equal Opportunities • Sodexo / MFT encourage Equal Opportunities and operates an Equal Opportunities Policy. All individuals regardless of race, ethnicity and nationality, gender or disability are encou