Administrator

Administrator

Location: HMP Northumberland

About the Role

Sodexo Justice Services is seeking a highly organised and professional Administrator to provide comprehensive administrative support at HMP Northumberland. This role is essential to ensuring the smooth and efficient running of departmental functions within a prison environment, supporting both colleagues and service delivery through accurate, timely, and confidential administrative work.

Purpose of the Role

The Administrator will deliver general administrative support across a range of business areas, ensuring processes run efficiently and in line with Sodexo policies, prison service orders, and legal requirements. The role requires strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced, regulated environment.

Key Responsibilities

• Manage incoming and outgoing correspondence, ensuring accurate distribution to relevant departments or staff

• Produce and assist with typed correspondence including letters, emails, spreadsheets, and database entries

• Provide general administrative support including photocopying, filing, scanning, and record management

• Maintain accurate, up-to-date records in line with audit, legal, and prison service requirements

• Support the production of management information and regular reports, identifying trends where required

• Answer and make telephone calls in a polite, confident, and professional manner

• Liaise effectively with colleagues, stakeholders, and members of the public

• Maintain strict confidentiality at all times

• Support colleagues across departments to ensure the safe and smooth operation of the prison

• Undertake any additional administrative duties as required by the Line Manager

Key Accountabilities

• Ensure all administrative actions are completed accurately, securely, and within agreed timescales

• Maintain effective filing and record-keeping systems

• Support cost-effective and efficient departmental operations

• Work collaboratively with colleagues across the prison

Skills, Knowledge & Experience

Essential

• Experience in an administrative role or similar environment

• Competent in the use of IT systems and Microsoft Office applications

• Ability to work under pressure and meet deadlines

• Strong organisational skills with the ability to manage competing priorities

• Professional, confident, and customer-focused communication skills

Desirable

• Experience working in a secure or regulated environment

• Understanding of confidentiality and data protection requirements

Core Competencies

• Communicates Effectively

• Customer Focus

• Being Resilient

• Optimises Work Processes

• Collaborates

Working with Sodexo is more than a job; it’s a chance to be part of something greater

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer

20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

File Downloads

• UK Rewards and Benefits Guide.pdf