Account Support Manager
Be part of something greater.
- Job reference: SDX/TP/2322703/153854
- Location: Northern Ireland
- Job type: Full Time - 39 hours per week
- Salary: £35,000 per annum plus Sodexo Benefits
- Closing date: 25 February 2026
About the role
Account Support Manager
Location:
Northern Ireland (Multi-Site)
Contract Type: Full Time, Permanent
Salary: €35,000 per annum plus Sodexo Benefits
About the Role
We are seeking an experienced and driven Account Support Manager to support the operational delivery of facilities management services across a portfolio of sites in Northern Ireland.
This is a key leadership role responsible for ensuring service excellence, compliance, financial performance, and strong client relationships across multiple contracts. You will work closely with the Account Manager, service leads, and central teams to drive operational standards, innovation, and business growth.
You will also provide direct leadership to site managers and service leads, ensuring consistent performance aligned to service level agreements (SLAs), KPIs, and contractual obligations.
Key Responsibilities
Operational Leadership
- Support the delivery of FM services across multiple sites in line with contract specifications
- Ensure all services meet agreed SLAs, KPIs, and Sodexo standards
- Conduct regular site audits and drive continuous improvement initiatives
- Maintain high operational standards across cleaning, catering, and integrated FM services
Client Relationship Management
- Build and maintain strong client relationships in line with Clients for Life principles
- Attend client meetings and deliver monthly performance reports
- Proactively identify service improvement and growth opportunities
- Actively seek and respond to client feedback
Compliance & Safety
- Ensure full compliance with Northern Ireland legislation, H&S regulations, food safety standards, and client requirements
- Drive a strong behavioural safety culture and Zero Harm mindset
- Maintain audit readiness across Finance, H&S, HR, Food Safety and internal compliance systems
- Oversee compliance with SMS, Salus and working time regulations
Financial Management
- Support budget preparation and monthly financial reviews
- Monitor labour productivity and cost control measures
- Deliver agreed savings initiatives and support forecast accuracy
- Ensure stock, assets and debt are appropriately controlled
People Leadership
- Provide direct line management to service leads across the portfolio
- Drive employee engagement and performance management processes
- Support recruitment, induction and development of high-performing teams
- Lead on employee relations matters where required
- Promote a “one team” culture across all sites
About You
Essential
- Experience in a similar multi-site management role within the service or FM industry
- Strong understanding of compliance, health & safety, and food safety regulations
- Proven leadership experience managing and developing teams
- Strong financial awareness and experience working with budgets and P&L
- Excellent communication and influencing skills
- Ability to work independently and drive performance improvements
- Strong IT skills including MS Office and reporting tools
Desirable
- IOSH qualification (or equivalent)
- IFM accreditation, BICS, COSHH, Hospitality qualification or similar
- Experience managing client relationships in a contract environment
- Train the Trainer qualification
What Success Looks Like
- KPIs and SLAs consistently achieved
- High client satisfaction and retention
- Strong financial performance and labour productivity
- Full compliance across H&S, HR, Food Safety and audit standards
- Increasing employee engagement and development
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater
Belong
in a company and team that values you for you.
Act
with purpose and have an impact through your everyday actions.
Thrive
in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
**Chatter Line
File Downloads
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Northern Ireland, United Kingdom
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.