Workforce Management (WFM) Coordinator

Job Introduction

As a Workforce Management (WFM) Coordinator you will be the first line support to site operational team, supporting these teams in the systematic improvement of their management processes and deployment of tools available to them.

To be successful in this role, you will have proven experience in Workforce Management,  resource planning tools and Kronos.

This is a brilliant opportunity to establish strong working relationships across multiple Sodexo segments.

Role Responsibility

• SME on use of resource planning across all services and able to work independently in supporting reviews being undertaken by segment
• SME on operational use and interpretation of Workforce Management Analytics Dashboards
• Implementation of training and change:  Acting as functional expert across integrated facilities management in support of the delivery of workforce management systems; Kronos and Resource Planning and tools use
• Work in partnership with contract L&D teams and SMEs to build segment capability in workforce management through continued up-skilling of management teams, assisting in the delivery of comprehensive operational training on workforce management processes
• Participate in course delivery as a Subject Matter Expert in workforce management
• Support the segment “champion” network, ensuring that all candidates are suitably supported in their course related activities and action planning

 A full list of responsibilities can be found in the attached job description

The Ideal Candidate

• Experience of Workforce Management processes and applications – ideally resource allocation planning and Time and Attendance Systems and change management
• Advanced Microsoft applications; MS Project, SharePoint, and advanced knowledge of Word, Excel, PowerPoint
• Well developed stakeholder engagement skills and negotiation skills
• Excellent customer and relationship management skills, including credibility and influence at senior levels.
• Excellent verbal and written communication skills, with a proven experience of managing client and/or customer relationships

Desirable

• Knowledge of excellence programmes and continuous improvement (e.g ISO 9001:2008/Six Sigma/LEAN/BNP disciplines
• Coaching and Facilitating, Change Management, Planning and Delivery Management
• Proven experience in an operational/project management role, in an international and cross functional environment 

Package Description

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process