Soft Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Based at one of our corporate contracts in Speke, we are looking to recruit an exceptional customer focused and motivational manager to support the delivery of Sodexo’s Soft Services on site. This role has a strong emphasis on food services, cleaning and security and exceptional management knowledge in this area is important.

Role Responsibility

Manage the catering operation to a high standard in line with the SLA
Act as a point of contact for soft services team members Cleaning and Security
Work as part of a team ensuring high standards of soft service delivery, customer satisfaction and contract retention.
Drive Service excellence throughout the onsite teams.
Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
Effectively manage and develop, undertake appropriate training and staff development.
To initiate food safety, H&S policies, processes and procedures and ensure that all staff reporting to the function understand these, are trained in them and apply these procedures at all times.
To comply with Sodexo procedures, Health and safety and all legislative requirements.
Check with teams daily that all work is being carried out satisfactorily and in accordance with work schedules and to the standards required.

The Ideal Candidate

Experience in a similar managerial role, overseeing catering, cleaning and security
The candidate must be able to work effectively without close supervision and must possess good organisational skills.
The ability to communicate clearly is seen as essential
Experience in delivering to targets to achieve quality standards, customer satisfaction and profit margins
Experience of delivering financial targets
Experience of customer service and in particular customer relationship management
IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Salary	up to £35,000
Frequency	Annual
Job Reference	SDX/TP/19/RF391948/KMB
Contract Type	Permanent – Full Time
Closing Date	06 January, 2017
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Speke, Liverpool
Posted on	19 December, 2016

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