Lounge Manager (Emirates)

Job Introduction

Are you passionate and experienced in delivering 5* service in a food and beverage environment? Do you have proven people management skills and a keen eye for detail?

We currently have an opportunity for a Lounge Manager to join the team, leading our Emirates lounge in Gatwick Airport. You will be responsible for maintaining a first-class service operation amongst a team of front and back of house across catering, cleaning and front of house. You will have excellent customer and client service skills and be able to follow high level standards in line with airline requirements.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• To plan, manager, deliver and present the food and beverages as per food specification.
• Manage, guide and coach the assigned staff to ensure an efficient operation of the lounge.
• Interact with customers by explaining the food and beverages on offer. 
• Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) 
• Manage site compliance across Health and Safety and Food Safety operations.
• Continually bring added value to the contract through innovation and pro – activeness.
• Complete monthly reports for the client in coordination with the Account Manager.
• Provide solutions to operational airport challenges.
• Financially manage the contract. Work towards achieving financial and non-financial targets.
• Manage staff performance through regular one to one meetings and appraisals

The Ideal Candidate

• Experience in delivering 5* service
• Experience in providing high end quality customer service and product. 
• Experience in managing a team. Has managed a team previous to this role / performance reviews.
• Competent IT skills
• Flexible approach – 5 out of 7 day working pattern.

Desirable

• Food and Beverage experience is desirable but not essential

Package Description

£25,900 - £28,700 per annum

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process