Assistant Operations Manager - Olympic Stadium

Job Introduction

The London Olympic Games will be held between 27th July and 12th August 2012 and will comprise of approximately 600 sessions in more than 30 venues. The London Paralympics Games will be held between 29th August and 9th September 2012 with 150 sessions in 15 venues. 

Sodexo Prestige will be Catering at the south of the Olympic Park to include The Olympic Stadium, Aquatics Centre, Water Polo Arena, 2 public catering villages & Workforce Feeding. Within this scope we will be the sole caterer at The Olympic & Paralympic Opening & Closing Ceremonies.

The position is based on the Olympic Park in Stratford, East London and will be a Casual position from 9th July - 10th September 2012.

Due to the nature of this role, the successful candidate will need to be submitted for, and to pass, an external and high level security screening check. In order to be submitted for this check you must be able to provide 5 years of work, residential and financial history. You must also be able to provide a passport displaying validity until November 2012 at the time of your application & interview.

Role Responsibility

• To Manage the day to day operation of the allocated work area within specific client groups in the Olympic Stadium
• Ensure all Managers are briefed regarding the operation
• Ensure there is a full handover at the end of every shift including all finiancial reporting with the client
• To lead, motivate and train the team for the duration of the operation
• To live Sodexo’s values of team spirit, service spirit and spirit of progress

Accountability- Job Functions

• Develop and maintain client replationships for all client groups within the Stadium
• Liaise with client on a daily basis to debrief, brief and complete necessary paperwork and reporting
• Be at the ‘right place’ at the ‘right time’ to ensure there is senior management presence
• Troubleshoot and advise departmental managers to ensure service is not impacted
• Ensure daily checks of all areas are maintained and managers are held accountable for their areas of responsibility for both service levels and reporting.  
• Sense check all paperwork to ensure it is being completed and to the right level.  Action if not acceptable.
• Ensure there is a full staff briefing at the start of every shift is conducted by your Management Team
• Liaise with the HR team on any staffing related matters including performance and reward practices
• Monitor areas to ensure Health and Safety and Food Safety Management practices are alive.
• Ensure Uniform standards within the scope of your remit are adhered to and maintained
• In the event of an evacuation ensure that all staff and customers leave the area and go to the assembly point
• Ensure wastage is kept to are minimum by proper stock rotation
• Ensure all areas are ready for service and that sufficient staff are available during service peaks.
• Responsibility for ensuring that the daily labour costs for this area are maintained within budgeted levels, any variances are logged, investigated and actioned
• Responsibility for achieving budgeted costs
• Ensure all teams are aware of the movement of stock restirictions around site
• Ensure staff follow the Waste Streaming Procedures
• Ensure stocksheets are kept up to date and daily stocktakes done and any remedial action taken to amend parr orders
• Ensure that the Company’s standards of cleanliness are achieved and maintained in all areas in conjunction with the cleaning schedules and ensure they are signed-off to ensure compliance by department manager.
• Comply with all Company & client policies, procedures and statutory regulations including Human Resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place
• Participate in any necessary training and team meetings as required to complete job responsibilities
• Ensure Managers are fully trained, their performance is monitored and feedback both positive and constructive is given
• Work as a team to promote harmonious working relationships within the Sodexo team
• Report immediately any incidents or accidents, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate
• Work with your team to ensure that high levels of customer service are achieved with any complaints being resolved quickly and effectively
• The ability to deal with people of a diverse group of staff and customers with a commitment to equal opportunities
• Carry out other reasonable tasks as directed by management
• Any accident, incident or near miss is reported as dictated by Company procedures and any remedial action taken as necessary

The Ideal Candidate

• Operational knowledge, skills and experience in food service, catering or hospitality industry
• Proven experience in the Management/Supervision of a large and diverse casual workforce
• Excellent planning and delivery management skills
• Excellent customer and relationship management skills, including credibility and influence at senior levels
• Strong commercial acumen
• Well-developed networking skills, stakeholder engagement skills and negotiation skills
• Strong verbal, written and presentation skills
• Good knowledge of Microsoft Excel, Work & PowerPoint
• Effective communicator at all levels
• Flexible thinker, open to change
• Self motivated and pro active
• Eligability to work in the UK at the time of the Games and availability to complete the full operational period
• Valid passport and Visa as necessary to complete LOCOG accreditation
• Excellent communication skills including written and spoken English
• Ability to complete numeracy and literacy testing at level 1
• Completion of GREAT Induction
• IOSH Managing Safely
• Previous knowledge of a retail and cash environment
• Able to manage multiple tasks and prioritise importance
• Facilitating teams to achieve defined outcomes

Key Event dates:

• London Olympic Games 27th July- 12th August
•  London Paralympic Games 28th August- 9th September

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,300 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.