Porter and Security

Job Introduction

Job Purpose

• To work as a member of a professional team, providing the highest standards to customers and colleagues ensuring the quality of service meets the standards prescribed by the Department of Education (DfE).
• To provide an efficient friendly, welcoming service to all visitors, customers and client in accordance with Sodexo and Client standards.
• To follow the code of conduct in line with SIA guidelines

Role Responsibility

To provide support to the management team Accountabilities or “what you have to do”

    Core Duties

• Ensure Concierge/Security team meets the specifications and standards set by the client, as directed by the Reception/Concierge Manager and Operations Manager.
• Ensure you operate in a professional manner at all times, portraying a positive working culture and work ethic, performing your role to a high standard and in alignment to Sodexo policies and procedures.
• Ensure you operate in accordance with Sodexo’s company policies and procedures by reiterating the need for exceptional levels of health, safety and hygiene at all times.
• Liaise with the Reception/Concierge Manager and Conference and Events team in relation to information regarding guest and conference room requirements at the LCC, ensuring additional requests are met where necessary. In addition to liaise with departments regarding specific guest requests.
• Be first point of call for postal, security enquires and deal with them in an efficient and concise manner.

 Operational

• Ensure the standards across the site(s) are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract.
• Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times.
• Communicate well and demonstrate a pleasant, polite efficient, caring and friendly service to customers. Keeping your work area tidy and presentable at all times.
• To ‘Meet and Greet’ all visitors, customers, contractors, client following the signing in procedure, alerting hosts to visitor arrival as per SLA. Ensuring all security processes are adhered to.
• Build and maintain professional relations with both internal and external contacts.
• To have a clear understanding of all security aspects; dealing with the entrance/exit barrier, visitors to site, patrols, CCTV, bag searches and on site documentation as per standard outlined by Secure, Sodexo Security processes.
• To be proactive with the cleanliness of the grounds and the building ensuring all rubbish from designated areas is removed.
• Maintain daily cleaning schedule.
• Deal with all post and packaging requirements meeting agreed SLA’s.
• Oversee the car park areas at the LCC as per DfE parking arrangements and delegate requirements.
• Ensure water points around the building are suitably stocked.
• To ensure meeting rooms are refreshed or reset as per daily events requirements.
• Demonstrate care of duty for manual handling of furniture and equipment.
• To support the Reception team during peak times, using the Opera Hotel booking system, dealing with arrivals and departures of guests, day delegates and client visitors
• Be proactive with guest’s arrival and departure luggage.
• Ensure reprographic areas are neat and tidy and paper supplies are sufficient.
• To be knowledgeable regarding all services provided on site enabling you to answer any enquiries from prospective visitors, delegates and overnight guests. Handling any enquiries professionally.
• To review the function sheet pack on a weekly basis, being proactive with requirements for the forthcoming week.
• To attend the weekly business meeting in the absence of the Reception/Concierge Manager.
• Ensure that all equipment, monies and the overall establishment, is safe and secure at all times.
• Manage and operate a daily handover sheet detailing all information which needs to be handed over to the next shift.
• Manage the use of down time, being proactive in using working hours efficiently, supporting others where necessary.
• Be prepared to assist in other departments as and when required
• Ensure that all equipment used, is in safe working order, checked regularly and serviced.Report any faults to management/client, ensure they are rectified and that equipment is not used until safe.
• Comply with all relevant sections of the Client Quality Assurance Audit.
• Effectively communicate with your line manager
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• Ensure that all written communication represents a professional image to customers, clients and staff.
• Comply with any reasonable instruction from your line manager within the agreed deadline.
• Comply with all Sodexo Company policies/procedures and client site rules and regulations.
• Report immediately any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate.
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate.
• Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place and training of staff.
• To deal with lost property, ensuring the correct procedures are followed.

People

• Ensure that all Sodexo employees project a positive, approachable, friendly and professional image.
• Comply with the procedures as laid down within the Unit Personnel Manual or as advised by the Human Resources Manager.
• To attend an annual PDR with your Line Manager and to agree and take ownership of your PDR and your training and development needs.
• Attend Company Training Courses as per development plan, training calendar

Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

• Meeting all standards required as per client Service Levels agreements and auditing process – QAA, achieving 95% and above.

The Ideal Candidate

Skills, Knowledge and Experience

Essential

• SIA Licence – Frontline Manned Guarding
• Experience in delivering excellent customer service both face to face and over the telephone
• Strong and confident verbal and written communication skills with good interpersonal skills
• Ability to work on own initiative as well as part of a wider team
• Ability to be flexible, problem solve and remain effective in changing circumstances
• Ability to plan and organise workload producing consistent high quality outputs.

Desirable

• Knowledge of Microsoft packages.

Package Description

As part of the Student Living by Sodexo Team, you are part of a big team; you'll be working with in a 168 student accommodation along side an enthusiastic team.

Our aim is to give our residents the best experience and journey. We want you to let your personality show as you and the team go above and beyond for our residents and clients. You will need to own your role and develop a great, welcoming environment that makes our residents feel safe and at home.

About the Company