HR Assistant - Customer Service
Job Introduction
Sodexo are a global facilities management business, we work with companies to provide an exceptional level of service, we have various specialised areas, across Defence, Justice Services, Healthcare and Education. Employing around 34,000 people across the UK & Ireland we offer an excellent environment where people can grow and develop their career.
Due to internal promotions we are currently recruiting for two HR Assistants within our shared service centre in Salford.
Our shared service centre known as PeopleCentre opened in 2013 and offers customer support to employees and managers via telephone and email. As an assistant within the PeopleCentre team you will ensure all requests are recorded accurately and handled professionally and efficiently.
If you are a confident, helpful and have a real passion for delivering excellent customer service this is a fantastic opportunity for you!
Shift patterns
7.45am - 4.15pm and 9.45am - 6.15pm. These are alternated weekly.
Part time opportunities are also available working 8.5 hours a day over 3/4 days.
The PeopleCentre often have themed fun/charity days to promote team building and Corporate Social Responsibility and the Social Committee love to arrange social events such as the ‘Great Manchester Run’. Most recently the PeopleCentre has been shortlisted for the HR team of the year award by the CIPD.
If you want to know more about Sodexo, the world’s 18th largest employer worldwide who excel in offering ‘Quality of life’ services - please watch our ‘We are Sodexo’ video using the link below.
Role Responsibility
- Answer a high volume of calls and emails from the business relating to HR queries
- Ensure all queries are resolved in a timely fashion
- Liaise with payroll and other departments
- Work collaboratively with HR Team Leaders
- Provide administrative support to the HR function
- Work in a busy team whilst providing excellent customer service to the business.
The Ideal Candidate
Essential
- Experience of handling high call volumes
- Proven customer service experience
- Proven administration experience
- Good verbal and written communication skills including an excellent telephone manner
- Accurate keyboard and data entry skills with excellent attention to detail
- Able to work cooperatively within a team and on own initiative
Desirable
- An interest in HR processes, policies and procedures
- Previous experience of working either in HR or an administrative role where you’ve had customer contact.
Package Description
£17,000 - £18,000 dependant on experience
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
