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Guest Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are seeking to recruit an enthusiastic and experienced management professional to look after our contract guest services including all retail, food service delivery and mess services at our Colchester Garrison.

This is a great opportunity to develop your management skills working in a unique environment and one which will allow you as a manager to develop your skills and utilise that of those around you.

Role Responsibility

  • Full P&L accountability for contract guest services including all retail, food and mess services
  • Accountable for delivery of service excellence SLAs in all guest services
  • Operational interface between the guest services client and the Contract director
  • Accountable for £9.2million turnover and 4 managerial direct reports.
  • Coach and manage employees using the Sodexo performance review processes, talent development and succession planning.
  • Apply Sodexo people management processes, policies and procedures to project a high support, high challenge performance management culture that motivates an engaged workforce
  • Deliver Sodexo applicable service offers drawing upon the Centres of Excellence where appropriate and supporting the Contract Director to recommend service solutions and improvements for clients in all guest services
  • Identify organic growth opportunities and sell additional services and increase revenue growth of the contract through integration, innovation and efficiencies within guest services

The Ideal Candidate

 

  • Previous experience of operational management in a similar environment, including retail catering and mess/hotel services management.
  • People management experience
  • Experienced in using Microsoft Office
  • HNC or relevant industry qualification
  • Ability to interpret and utilise financial and commercial information
  • Excellent communication skills
  • Able to manage multiple workloads and shifting priorities
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated and able to work on own initiative within a team environment

Package Description

Access to a variety of Sodexo benefits and discounts

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary Up to £48,000
Frequency Annual
Job Reference SDX/TP/7094/15032/KM
Contract Type Fixed Term – Full Time
Closing Date 27 July, 2015
Job Category Hospitality
Business Unit UK Government
Location Colchester, England
Posted on 19 May, 2015

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