Workplace Site Manager

Job Introduction

• To be accountable for day to day management of the onsite client and Sodexo IFM service delivery in line with the agreed SLAs and contractual requirements  

• Act as the primary representative of Sodexo within the defined operating area by the effective management of all direct reports to ensure business deadlines and KPIs targets are achieved 

• Ensure that health and safety is given the number one priority by delivering all Safeguard administration in advance of and during logistical operations and lead to maintain a positive safety culture amongst all Sodexo site-based employees  

• Manage delivery through service teams whilst promoting an ethos of team work to instil a culture of continuous improvement and service excellence. 

• Ensure adequate control and monitoring is applied to all finance activities undertaken to maximize the profit ability of the contract and manage costs effectively 

• Act as the operational interface between the site client and Sodexo Account Management team 

• To own the end to end customer experience of the site’s users within area of responsibility  

• Provide direction and expertise to the operating area by promoting Sodexo and account strategies and best business practices in order to uphold the company mission and values 

• Ensure that the sites are statutory, mandatory and contractually compliant, including site specific health and safety and welfare policies at all times for services delivered within scope, and robust and rigorous means of recording this are maintained and regularly reviewed, gaps identified and escalated to resolution 

• Foster long term profitable relationships with client that add value and are based on mutual trust and partnership model to maintain existing business and identify new business opportunities  

• Become a recognized leader of people within the business and respected FM site lead within the Quilter Facilities Management group   

• Drive innovation and continuous improvement of people, systems and processes 

• Work in partnership with Account management team to deliver value adding services to the Client Organisation 

• Interface and collaborate with service operations and transversal functions and subject matter experts to ensure value for money is achieved through robust management of suppliers and measurement of performance  

Role Responsibility

• Compliant delivery and performance of contracted services as measured through performance management systems and monthly management information reports  

• Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract. Commitment registers are being kept up to date, purchase orders raised and authorised appropriately, and business traded in correct period.  

• Business, contract delivery and client risks managed in controlled and structured manner and service standards across the site are in line with or above client’s expectations and reviewed on ongoing basis  

• Continuous improvements are made to enhance the delivery of onsite services to exceed client’s expectations  

• Clients perceive and demonstrate satisfaction with services delivered, contract performance and Sodexo employees. Hight score of customer satisfactions from site FM services and customers maintained at all times 

• High performing on-site team, demonstrated through the effective implementation of Focus on Five, Employee Performance Review (EPA & PDR), Personal Development Plans, talent processes and staff engagement surveys  

• All operational audits are passed by the unit e.g. Safeguard and Unit business health checks  

• High levels of client retention via demonstrably strong relationships built on mutual respect and trust  

• Organic growth (client and sector) opportunities identified and converted 

• Client retention and contract extension opportunities identified and converted  

• Leadership of new bid opportunities in specific sector environments 

• Recognised leader within the business and respected specialist in specific market sector  

• Formal client and industry recognition (awards) for services delivery, innovation, continuous improvement etc 

• Creation of internal networks and forums for sharing best practice at technical, business, sector and client levels 

• High performing on-site team, demonstrated through the effective implementation of Focus on Five, Employee Performance Review (EPA) and talent processes and staff engagement surveys 

• All operational audits are passed by the unit e.g. Safeguard and Unit business health checks Retention of Investors in People Accreditation and high employee engagement 

• Maintain high standards of appearance and personal hygiene 

The Ideal Candidate

Essential 

• Highly professional, proactive and driven operational manager  

• IOSH Managing Safely and RIPH Food Safety or similar qualification 

• Track record in managing teams in a high class, blue-chip environment multi-site IFM service portfolio covering Hard, Soft and Catering Services  

• Excellent customer service, stakeholder management skills and people skills. 

• Relationship builder and experience in working in a matrix delivery environment 

• IT literate and financially astute 

• A track record in managing people change 

• High level of technology acumen 

• Broad knowledge of multiple service lines and their benefit to an organization 

• Management knowledge of health & safety and food safety in practice 

• Able to work on own initiative within a team environment 

• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 

• Able to demonstrate attention to detail and adherence to standards  

• Analyse problems analytically, develop opportunities and implement innovative solutions  

• Experience of managing conflicting expectations of the client and consumer within one business area 

• A passion for the Workplace and IFM industry 

• Adaptable, resilient and forward thinking 

Desirable 

• Proven experience of developing profitable relationships    

• NEBOSH general certificate 

• Corporate member of relevant professional institution 

• Proven track record of leading, managing and developing a team 

Other relevant information  

• Occasional travel and overnight stays will be required to undertake training and other business requirements 

• To relieve and assist in other establishments in certain circumstances 

• To attend meetings and training courses as requested 

• This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder at regular intervals.  The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business 

Package Description

£50,000 - £52,000 + Benefits 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process