UK Micro Region Cluster Lead

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19^th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Are you a Senior Facilities Management Professional with experience in managing both – hard and soft services? Have you managed P&L accounts with excess of £10million? We are looking for an interim UK Micro Region Cluster Lead (fixed term 12 months) to look after large multi-sites for one of our Global Pharmaceutical contracts.

This role has a salary of £58,000 - £62,000 dependent on experience with an array of benefits including a bonus, car allowance, retailer discount schemes, annual leave and pension.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Safety and Compliance of customer, team and assets
• Develop strong relationships with day to day clients
• Leadership and people management - engaged teams
• Continually look to implement new initiatives within operations demonstrating forward moving business innovations to clients
• Role model Vested behaviours to improve engagement & success
• Mentor & support direct reports in client management
• Provide support to site leads to develop their teams, encouraging them to develop innovations to the business
• Pioneer the use of best practice account management throughout the UK & assist at Sub regional level
• Identify strengths and areas for improvement and develop structured action plans
• Review KPIs and ensure all teams fully aware of consequences.  Mentor and support to success.
• Build strong understanding of service offers within Sodexo drawing upon Service Operations if needed and working with site leads to mobilise service solutions to our clients
• Ensure all site adhere to Vested contractual obligations for review/governance meetings
• Monitor KPI reporting, reviewing contents of client meetings and deal effectively with any underperformance including staff
• Ensure a positive level of employee engagement across the team
• Robust asset management and delivery of Capex forecasting using analysis on end of life and condition reports
• Proactively lead the management and application of the Sodexo, J&J and Vested processes
• Ensure that all aspects of the business are conducted in accordance with ALL relevant statutory requirements and codes of practice
• Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number the necessary resource and structures are in place at all sites within cluster to meet business needs
• Rigorous management of results and compliance to commercial terms

The Ideal Candidate

Essential

• Proven experience in managing large multi sites, multi-disciplined across a country building diverse teams
• Proven experience in managing P&L accounts in excess of £10m
• Experience of Hard and Soft FM contracts
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client and contractual needs
• Manage multiple workloads and shifting priorities
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Self-motivated and able to work on own initiative within a team environment
• Proven track record of initiating & leading demanding business change programmes
• Excellent communication, negotiating, influencing and facilitating skills
• Challenges the status Quo, innovative, willingness with a ‘can do & improve’ attitude

Desirable

• Facilities, Engineering, Technical or business qualification
• Experience in a pharmaceutical industry for large Blue Chip company

Other info

• Regular travel and some overnight stays will be required
• To assist in other sites of the sub region as required in certain circumstances
• To attend meetings and training course as requested

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process