Training Manager

Job Introduction

An exciting opportunity has arisen with Sodexo as the Training Manager based at Ascot Racecourse, this role manages the delivery of all training and development opportunities for Sodexo staff onsite through the Ascot Academy Training programme, whether casual workers, agency staff or full-time members of the team. Based at this fantastic venue the role involves driving standards and service excellence across our catering and hospitality teams.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

As Training Manager, you will ensure all the Sodexo team based at the race course have completed relevant training in order to deliver a fantastic level of service, whether this be E-learning or classroom training. Being responsible for the delivery of training and development activities across the venue you will design and develop new initiatives aligned to the business strategy to raise standards of service. Ensuring that all Sodexo employees and casual staff have received the required learning and development as set out in the Ascot Academy, you will maintain accurate records, produce relevant reports and complete audits when necessary. You will work with the Managers across the venue to identify learning and development needs, then design and develop a range of solutions including E-Learning ideas.  Working within budgets you will also liaise with external suppliers to deliver any relevant brand, skills or product training to the team. Supporting the People Operations Manager in developing the staffing and people strategy for the venue you will also assist in communicating this to the client. This role also involves working with the wider Sodexo HR and Learning and development teams to reviews training programs and share best practise. This is an autonomous and varied role, suitable for people that have a passion for the development of employees, driving standards whilst motivating and retaining an engaged workforce.

The Ideal Candidate

• Previous experience of managing a learning and development/training provision
• Confident presenter, able to deliver to large groups of people of all levels
• Able to influence up to senior management level on site
• Experience in management of budgets
• Experience of working within Events/Hospitality industry
• Ability to communicate effectively to other people across all levels and organisations
• Confident in the use of Microsoft programmes including Excel

Package Description

£Competitive + Benefits

About the Company

Our mission is improve the quality of life of Sodexo employees and all those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We work to improve the well-being of people across the globe through our unique range of expert services and the talent of our teams. As one of the world’s largest employers and a
company of “people at the service of other people,” we are committed to being an employer of choice – providing jobs for our people, as well as training and opportunities for internal promotion to help our employees move up the career ladder.