Technical Support Advisor

Job Introduction

Do you enjoy regular interaction with customers, offering audio visual technical support and resolving issues? If so, this could be the role for you!

We have a new role for an experienced Technical Support Advisor to join our team in Fareham on a prestigious contract. In this role you will help deliver excellent customer service, provide knowledge and a good understanding of Conferencing solutions, Audio Visual Systems and their related technical fundamentals. You will also provide the highest level of client care and personal service to all stakeholders.

This would be a fantastic opportunity if you are from an audio visual (AV) support and customer focused environment who would like to see and feel the impact of their work in a highly operational business.

You will work 40 hours per week from Monday to Friday with no fixed daily hours and be flexible to the business needs.

Role Responsibility

• Provision of non-complex/small office technical support items.
• Providing AV support for meetings, conferences, townhalls and any other large VIP events.
• Move room furniture to accommodate requirements of meetings and events when required
• Liaise with external clients and associated teams to ensure first-class AV Meeting support and delivery
• Liaise with internal clients to consolidate their meeting requirements and complete job allocation reports, scheduling and delivering support accordingly.
• Act as a point of contact on site for the UK CREWS Audio Visual Consultant - for any audio visual and room booking panel faults/queries
• Creation, maintenance and adherence to procedures relevant to the AV Team.

The Ideal Candidate

• Expert in field of audio visual (AV) technology
• Intermediate expert in device connectivity to wifi and AV
• Engages easily with others and builds genuine rapport
• Attention to detail
• Drive and ability to comply to high standards
• Flexible and adaptable to team and client needs
• Ability to prioritise workload effectively and meeting deadlines when required
• Confident, enthusiastic and motivated to provide the best client service
• Ability to think “on the spot” in urgent situations
• Ability to provide innovative ideas in order to enhance service
• Checkable AV operational experience
• Able to direct, lead, motivate and develop team members.
• Excellent telephone techniques and manner.
• Excellent communications skills.
• Ability to provide working standards to the highest specification within a corporate site.
• Excellent computer skills and the ability to learn new software, systems and operational

Package Description

Salary - £22,800 - £24,800

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process