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Technical Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

  • Effectively manage the Sodexo Technical Services team and Supply Chain Partners to ensure that exemplary facilities services are provided to PayPal. Manage resources and promote an ethos of team-work and to instil a culture of continuous improvement 

  • To be responsible for an operating area and leading a team to ensure delivering against Key Performance Indicators this role will be a hands-on role delivering but not limited to: 

  • Day to day facility related tasks as required by client 

  • PPM Completion as required 

  • Management of Sodexo staff and related tasks on all sites as per SLA. 

  • Coordination and Management of facility subcontractors on behalf of PayPal. 

  • Act as the primary representative of Sodexo within the defined operating area by the effective management of all Staff to ensure the delivery of both qualitative and quantitative results 

  • Foster long term profitable relationships with Clients to maintain existing business and identify new business opportunities by delivering operational excellence 

  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

 

Role Responsibility

  • Coordinate and direct all activities within the assigned area. 

  • Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets 

  • Manage a team to increase the Client and Sodexo’s revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each site across the portfolio of business. 

  • Supply Chain Management – ensure value for money is achieved through robust management of suppliers and measurement of performance 

  • Nurture client relationships in order to stabilise & develop them for long term partnerships 

  • Recruit, induct and develop talented employees within the business portfolio and to manage poor performance. 

  • Identify opportunities for organic growth and new business 

  • Management of Capital Projects / Projects as required. 

  • Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained up to date through the IMS with all relevant staff trained and aware in its requirements and operation. 

  • Foster and set goals that drive the H&S culture for staff towards proactive rather than reactive systems 

  • Responsible for driving Continuous Improvement through Key Accounts 

  • Risk management – minimise risk and maintain profitability 

  • Strategic and technical support – professional advice to customers, peers and team. 

The Ideal Candidate

Essential 

  • FM qualification or equivalent combination of education, trade and experience of at least two years at a senior FM operations level 

  • H&S Qualification – IOSH or similar 

 

Desirable 

  • Proven experience of developing profitable relationships for site contracts.    

  • Broad commercial experience and business acumen and knowledge of external industry developments & Contract development models 

  • Experienced in leading company initiatives and change management processes    

  • Experience in identifying and selling new business  

  • Proficient in use of Six sigma and lean manufacturing tools. 

  • Strong communication, and negotiation skills  

  • Excellent client relationship management  

  • Experience working in a standards/compliance  environment  

  • BICs 

  • IT skills/Microsoft proficiency in multiple platforms. 

  • Corporate member of relevant professional institution 

  • BIFM qualified to level three 

Package Description

  • 20 days annual leave increasing to 25 with service
  • Free GP service
  • Bike to work scheme
  • Life assurance
  • Company pension scheme
  • Eye care vouchers
  • Employee assistance program with counselling and life advice supports
  • Family leave options
  • Shopping vouchers
  • Training, development, and progression opportunities

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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