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Technical Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking for an experienced Technical Services Manager with a strong facilities management background to join our team in the Healthcare arm of the business.

Reporting to the Business Director, you will be leading a team responsible for the front-line management of the day-to-day delivery of Hard FM services. This will encompass all aspects of Technical Services included within the agreed SLAs including the management of in-house and outsourced resources / subcontractors. This includes the effective management and delivery of planned preventative maintenance programs, responding to the ‘reactive’ needs of the client, to ensure continuous improvement and financial performance within agreed budgets. 

 

Role Responsibility

  • Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment and maximize revenues and optimize overall expenditure across the contract.
  • Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works.
  • Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all Hard FM services
  • Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver hard services.
  • Ensure that all works are undertaken by the most cost-effective manner using either self-delivery or suppliers.
  • Bring previous supply chain knowledge to assist in the development of a high performing supply chain.
  • Build relationships with Service partners and attend regular planned meetings where appropriate and ensure full co-operation as and when required.
  • Manage Service Partners and suppliers in conjunction with contract documents and client requirements.
  • Encourage, motivate & develop site-based teams, monitor progress, undertake performance reviews.
  • Achieve and improve KPI objectives for the contract organisations and internal service provision assigned to carry out duties, this will include that all contractual self-monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams.
  • Quality and performance management of all services including monthly performance reporting, both internally and externally, and maintenance of the site document registry.
  • Maintain Hard FM management systems for site-based operations to ensure that jobs are appropriately logged and reported.
  • Assisting with resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements.
  • Liaise with, and reporting to, the customer within the agreed reporting process.
  • Ensure the cultivation of innovation and best practice
  • Be available to respond and deal with any incidents that occur during out of normal hour’s emergency situations as part of a staff on-call rota system, along with being obtainable via phone 24/7.
  • Overall responsibility for the operation of the Permit to Work system
  • Collection and provision of data related to all Technical Services operations

The Ideal Candidate

Essential

  • Qualified at Degree level in either Mechanical or Electrical Engineering/Building Services 
  • Demonstrated previous experience of management of Hard FM / Technical Services Contracts within a healthcare or Pharma environment in particular HTM Standards and Compliance
  • The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
  • Have experience in coaching and influence teams
  • Services management experience of people and commercial issues
  • Good communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
  • Strong analytical skills with a strong bias towards P&L financial management
  • Intelligent approach to performance monitoring including relevant experience
  • Well-developed co-ordination skills
  • Proficient IT skills, including Excel, Word & Microsoft office
  • Experience of working to ISO 9001 quality system
  • Available to respond to out of normal hours emergency situations

Desirable

  • Preferably NEBOSH Qualified
  • Previous experience within the PFI arena
  • Professional Member of WFIM

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. 

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.  

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process. 

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