Sub-Regional Cluster Lead (Director)
Job Introduction
Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Sodexo is looking for a Sub-Regional Cluster Lead (UK, Ireland and Nordics) – someone with exceptional leadership skills, proven track record working across international geographical boundaries and building diverse teams. Experience in outsourced B2B environment is a must.
This role has a salary of €80,000 - €95,000 dependant on experience with an array of benefits including a bonus, car allowance, retailer discount schemes, annual leave and pension. The role is field based and significant amount of business travel is expected.
If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;
Careers within Corporate Clients
Role Responsibility
- Develop strong relationships with day to day clients
- Be proactive in overcoming barriers to success
- Continually look to implement new initiatives within operations demonstrating forward moving business and innovation to clients
- Role model behaviours to improve engagement & enhance performance
- Mentor and support direct reports in client engagement
- Ensure business objectives are met and standards of excellence are delivered through competently developed employees
- Provide support to country/site leads to develop their teams and encouraging them to develop innovations for the business
- Define a robust and achievable growth strategy which will successfully improve the performance of the contract
- In conjunction with the sales team support the delivery of the pipeline of new prospects to meet the sales targets and that re-bids are successfully won
- Pioneer the use of best-practice account management throughout the European region to ensure achievement against all contractual business plans
- Identify strengths and areas for improvement and develop a structured action plan.
- Review KPI’s and results achieved by the Operational Team which you have responsibility for with the performance of other account teams and competitor performance/benchmark
- Build strong understanding of service offers within Sodexo drawing upon the Service Operations where appropriate and supporting the country/site leads in the delivery of mobilisations and recommending service solutions for clients
- Identify organic growth opportunities through innovation and new initiatives within existing contracts
- Seeks new ways to drive revenue and grow accounts
- Ensure that client receive services delivered within contractual terms and these are delivered in a cost-effective way
- Develop and retain existing client relationships through regular meetings and quarterly reviews
- Monitor KPI reporting, reviewing contents of client meetings and reviewing/monitoring general service manager performance in client retention
- Ensure a positive level of employee engagement across the team
- Manage services in line with contractual, quality & compliance, EHS and risk requirements of Sodexo and client and any other governance requirements
- Ensure exploitation of all income opportunities within existing client portfolio and prospective client base.
- Sustainable profit contribution of the area including management of working capital, profit and loss, balance sheet and asset management
- Engage with high-value clients on a routine basis and lead by example in providing excellence in contract/relationship management
- Proactively lead the management and application of the Sodexo process for client relations
- Manage relationships and key interfaces with the client and the clients' key decision makers & manage senior client’s expectations around the future development of the account
- Customers - seek feedback and validation of service from all levels within the contract.
- Establish industry networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques
- Own the delivery of key programs - cost reduction, business growth opportunities and service improvement programs.
- Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice.
- Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number, the necessary resource is available to meet the business needs.
The Ideal Candidate
Essential
- Client business language is English – therefore must have excellent oral and written English
- Other language skills relevant to geographical region is also essential i.e. French, German etc
- Proven experience in working across international geographical boundaries and building diverse teams
- Experience of having operated successfully within an outsourced B2B environment
- Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups
- Exceptional client relationship management skills
- Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
- Considerable experience in sector contracting and sector technical service delivery
- Proven financial acumen essential with commercial experience and business acumen
- Proven track record of initiating and leading demanding business change programmes
- Proven experience of developing profitable relationships with clients
- Proven experience in identifying and selling innovative and/or new business
- Excellent communication, influencing and facilitation skills
- High standards of numeracy and written communication, particularly sales/bid copy
- Customer and quality focussed; highly effective at building and improving customer relationships
- Capable of developing and implementing plan and growth strategy
- Challenges the status quo, innovative, ‘can do and improve’ attitude
- Self-motivated and able to work on own initiative within a team environment
- Ability to interpret and utilise financial and commercial information in order to drive sales growth
- Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups
Desirable
- Facilities, Engineering, Technical, Business and other relevant degree/ qualifications
- Experience in pharmaceutical or FMCG industry sectors
Other info
- Regular travel and some overnight stays will be required
- To assist in other sites of the sub region as required in certain circumstances
- To attend meetings and training course as requested
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
