Student Experience Manager

Job Introduction

Do you know what students want from their University experience? Are you engaging and passionate about people and service? If so, we have the ideal opportunity for you to join our team as a Student Experience Manager to lead student engagement for a leading University in York.

Through innovation, engagement and an effective communication strategy (social media, marketing, PR & events) you will act as the Sodexo Student Ambassador and work with teams, societies and unions to ensure students are supported, engaged in our services and enjoying their university experience.

If you are self-motivated, creative, have fresh ideas and would love to work in an exciting and diverse university environment – come join us!

Role Responsibility

• Provide an innovative student experience to Students at York St John University with particular attention to feedback, marketing, social media and engagement
• Manage a communications plan throughout the year that enables Sodexo to continuously be able to communicate with students, ensuring a consistent approach to communicating with students regarding services, offerings, menus and events etc.
• Manage and maintain content and grow social media channels, increasing engagement and continuously pushing for innovation
• Support the Sodexo Account Team in operational activity pertaining to student behaviour and events, managing and reporting on Student engagement and marketing initiatives
• Develop and implement an annual marketing and promotional calendar to help increase sales and report on the effectiveness of each campaign, designing digital content to support
• Create newsletters, blogs and case studies to promote company activities, raising brand awareness
• Work with local suppliers to bring new and exciting products to site and secure student discounts, employability etc.
• Work closely with the University Sustainability team on activities related to sustainability
• Lead on the delivery of student and customer surveys, mystery shopper initiatives and customer satisfaction questionnaires. Deliver results in customer and management meetings and to students, agree and implement corrective actions as appropriate

Innovate new and interesting ways to engage with students with a fun calendar of events

The Ideal Candidate

What’s essential:

• Previous experience in a similar customer focused role
• Demonstrable experience of using marketing / promotional content to increase sales
• Experience of event coordination, ideally within a University or educational environment
• Experience of using various communication mediums (marketing, PR / social media tools) to engage and retain students or customers
• Sound understanding of social media platforms and marketing
• Highly personable with excellent customer focus
• Strong communicator with an ability to communicate to all levels effectively
• Proactive and highly organised
• Extremely flexible
• An excellent eye for detail

Where we can be flexible:

• Experience as a student ambassador, union/rep or engagement office would be an advantage
• Basic design, photoshop and video editing skills would be an advantage

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.