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Soft Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

HMP Northumberland are recruiting for a Soft Services Manager.

You will be responsible for the management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets. You will provide leadership, role modelling and direction to the delivery teams within the soft services areas of the Sodexo business. You will also be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.

For more information on Sodexo Careers please visit Sodexo Careers and Careers in Justice

Role Responsibility

  • Be visible and supportive throughout all areas of the establishment. 

  • To attend relevant meetings on-site and at times off-site when required to 

  • Cleaning standards will meet the agreed schedules and reflect in the high standards of cleanliness throughout the establishment and monitored through site audits, training and controls 

  • To ensure the Catering delivery is carried out to the contract specifics 

  • To support the Catering Manager / Team Leaders with compliance at all times relating to HACCAP, Allergens, Food Safety, Servery Audits and training requirements are all met within the kitchen team and residential units and other catering outlets. 

  • Waste removal and recycling will be done in a timely manner considering the restrictions and environment of the establishment. 

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

  • Excellent communication and negotiation skills 

  • Excellent people management skills, clear thinker with the ability to flex to the demands of the role 

  • Holder of suitable Catering Qualification relevant to the position 

  • Knowledge of HACCAP (desirable) 

  • Good understanding of services involved 

  • Good administrative skills 

Package Description

£30,800 - £35,700 depending on experience

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

Post holders will be subjected to an advanced DBS check, a prison security check (level 2) prior to being employed.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.

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