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Soft Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

HMP Forest Bank are recruiting for a Soft Services Manager. The post holder will take lead responsibility reporting to the Head of Facilities Management at HMP Forest Bank for the delivery of soft services to both staff and prisoner workforce for cleaning site-wide (including Clinical), stores, shop, laundry services on and off-site, recycling, and waste services and grounds maintenance including internal inclement weather response.

You will provide leadership, role modelling and direction to the delivery teams within the soft services areas of the Sodexo business. To be successful in this role, you must have knowledge of HACCAP, hold IOSH Certificate or equivalent, strong financial acumen and have strong people management and communication skills.

HMP Forest Bank serves the courts of Greater Manchester and maintains strong links to the local community with a focus on resettlement. We aim to deliver quality of life services and support people to change their lives for the better.

Opportunities for learning and developing work-ready skills are on offer for all who come in to custody, but our commitment to reducing reoffending in local communities does not end at the prison gate. We support people released from custody through innovative partnerships in substance misuse services in Bury and Oldham, working with people to maintain recovery and lead law-abiding lives.

As well as the 16 residential units on site, there is a healthcare centre, gym, library, workshop complex, visits hall, chaplaincy and kitchen. The prison’s capacity stands at 1,460, holding adult men both on remand or sentenced and young prisoners between the ages of 18-21 years.

For more information on working in Justice within Sodexo please see Careers in Justice

 

Role Responsibility

  • Assume full responsibility for the management of soft services against the contracted scope of works. Help Develop the team as a manager supporting FM, Catering Provision, Stores and Cleaning.
  • Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
  • Understanding the importance of managing a site and the services provided, including calculating the rewards and penalties of meeting/not meeting KPIs.
  • Ensure the contract is being delivered in a cost-effective way for the client and Sodexo.
  • Continued improvement across all aspects of catering, stores and cleaning services through innovation and efficiencies.
  • Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
  • Managing compliance, including standard operating procedures, purchasing, statutory requirements (health and safety).
  • Responsible for the leadership of all soft services employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management. Utilisation of Focus on Five engagement plan

**See below for full job description**

The Ideal Candidate

  • Excellent communication and negotiation skills
  • Excellent people management skills, clear thinker with the ability to flex to the demands of the role
  • Holder of suitable Catering Qualification relevant to the position
  • Knowledge of HACCAP (desirable)
  • Good understanding of services involved
  • Good administrative skills
  • Track record of success with strong client relationships
  • Good financial acumen, ability to work to a budget.
  • Ability to understand data, spot trends and prepare reports.
  • Ability to build strong relationships with customers and manage their expectations
  • Proven strategic thinker with ability to facilitate change where necessary
  • Hold IOSH certificate or equivalent

Package Description

£33,700 - £39,226 per annum

Excellent benefits including free onsite parking, shopping discounts, pension and 28 days holiday (inclusive of bank holidays)

Will be required to work 5 out of 7 days a week 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.

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