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Soft Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max
    Sodexo is looking for a Soft Services Manager to manage all Sodexo self-delivered soft service streams (Catering, Cleaning, Mailroom, Reception) operations across our client’s Rochester location

 

Role Responsibility

Main responsibilities will be:


Finance 
•    Understanding of the deliverables, financial documentation and accountancy of the each service line is accurate and within agreed budgeted levels.
•    Ensure that all costs and expenditure at service level are within the budgeted levels agreed between the Client and Sodexo and that costs such as labour, expenses, cash purchases are in control and being managed
•    Conduct regular reviews with your direct reports of current operating costs, margins, controls and menu costing to ensure Sodexo is achieving optimum profit. 
Standards 
•    Ensure the standards across the site are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
Compliance, Environment, Health and Safety and Risk Management  
•    Comply with all Company and Client policies and procedures, site rules and statutory regulations including Health & Safety, safe working practices, cleanliness, fire and COSHH. 
•    To carry out regular service audits at all business units across the segment.
•    To assist with the implementation and maintenance of all Statutory and Company policies and procedures, communicating it to all staff and ensuring full compliance. 
Service Delivery 
•    Ensure all services are delivering prompt and efficient service of all activities as laid down in the Service Level Agreement and to the Client's, Customer's and Sodexo’s satisfaction.
•    Assist with the mobilisation and deployment of new business and site initiatives
•    Drive thought leadership in terms of innovation and operational excellence 
Client Relationship Management 
•    To establish and maintain excellent relationships with individuals at all levels within the Company and the Client organisation. 
•    Develop long-term client relationships in line with the ‘clients for life philosophy’ to enhance the retention of current clients and customers, gain referrals for new business and attract new customers.
People Management/Leadership   
•    Motivate and lead employees to perform their roles to a high standard and in alignment to Sodexo policies and procedures
•    Ensure employees promote an excellent positive image of Sodexo at all times to clients and customers by adopting a friendly and professional approach.

The Ideal Candidate

Essential

•    A good working knowledge of Health & Safety Legislation and COSHH, attained IOSH Managing Safety or similar.
•    BICSc Level 1 & 2 or equivalent cleaning standard experience
•    Experience of time and attendance / payroll management systems
•    Proven experience of managing employees and HR related initiatives and issue resolution
•    Demonstrate an ability to use own initiative in resolving operational challenge, work effectively without close supervision and must possess excellent organisational skills.
•    The ability to communicate clearly is seen as essential -   Literate & Numerate, IT & systems literate, use of IT systems to provide/monitor data within any quality Assurance and other management reporting systems
•    Experience of delivering financial targets and ability to analyse results
•    Experience of customer service and in particular customer relationship management 
•    Customer and client facing and service delivery focused.
•    Contract management of medium sized (minimum 35 employees) including catering and cleaning

Desirable

•    Degree Level, HND/BTEC/EDEXEL or the HCIMA
•    City & Guilds certificate 7061/2/3 or a relevant NVQ
•    C&G (or equivalent) Hospitality and Catering and/or NVQ Facilities Management 
•    Relevant Food Safety Qualification

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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