Services Administrator Aldershot

Job Introduction

• To provide an efficient administrative service to the department within the establishment
• Responsible for the organisation of the office and daily routines
• Ensuring all documents and records are administered in line with legislative and company policy and procedure
• Ensuring all systems data input are made accurately and in accordance to legislative and company policy and procedure.

Role Responsibility

Leadership and people

You will role model the company values and ensure they are reinforced at every opportunity. You will lead by example and champion effective communication.

Risk, governance and compliance

You are accountable for full compliance and understanding of all company risk, reporting and governance processes. You will ensure that these are fully applied, complied with and adhered to within own business. To ensure that the company/contract accountancy, documentation, audits and administration procedures are carried out to the company standard. Legislative compliance. Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice.

Relationship management client and team

You are responsible for managing local client and customer relationships and developing and maintaining strong business relationships. You must seek to understand the client’s business environment and drivers, developing and maintaining strong relationships and establishing a network of client contacts. You will manage clients proactively and professionally, in line with Clients for Life®, ensuring Sodexo delivers service in line with the client’s business objectives. You will understand the importance the client places on partnering principles and endeavour to establish a dynamic and positive culture for co-operative business relationships and improvements to service.

Service excellence

You are responsible for driving all aspects of service excellence across your business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards. You must ensure that you work to recognised and expected standards ensuring the offer is meeting the customer’s needs through full and correct use of company tools. In partnership with subject matters experts you will champion and embed service excellence initiatives across your business area and ensure that all services are aligned to the defence client and customer needs and deliverable within budget.

Planning, organising and administration

You are responsible for planning and organising of diaries to ensure deadlines are met, outstanding actions are followed up and emails are monitored on a daily basis. You are responsible for administrative tasks as required to support such items as drafting reports, typing letters and documents, producing Excel spreadsheets or Power Point presentations. You are required to provide meeting support which may include preparation of information packs, taking minutes or distributing documents to attendees. Responsible for the organisation of the office and daily routines

The Ideal Candidate

• Relevant experience in Administration
• Qualification at City & Guilds or equivalent NVQ level 2
• Good comprehension skills in numeracy, financial accounting
• IT literate with a working knowledge of Microsoft applications (Excel, Outlook, Word)
• Good communication skills
• Must be able to demonstrate the ability to communicate effectively both verbally and in writing
• Computer literate
• Previous experience of relevant service

Package Description

• This is a site based admin role predominantly Monday-Friday
• Full training will be provided to undertake payroll, account and general administrative duties
• Full uniform provided
• Access to Sodexo rewards system giving discounts on everyday shops
• Ability to take holiday through term time
• Access to undertake NVQs and apprenticeship

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.