Service Desk Administrator

Job Introduction

An exciting opportunity has arisen for a Service Desk Administrator to join us in a schools PFI contract in Exeter.

In this role, you’ll be the first line of support for our client by providing a friendly and proactive service to customers, ensuring that maintenance issues are logged and resolved in line with SLAs, as well as coordinating contractors and working closely with school caretakers to ensure issues are handled in a cost-effective and prompt way.

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

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Role Responsibility

• Receiving and logging maintenance requests
• Completing administration tasks relating to service requests
• Analysing and interpreting data to prevent any service failures
• Working closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes
• Ensuring that any daily, weekly and monthly audits are completed
• Maintaining key contractual documentation and records as required

The Ideal Candidate

Essential

• Excellent communication skills
• Exemplary attention to detail
• Analytical mind, able to interrogate and interpret data
• Self-motivated, enthusiastic and professional
• Commercial awareness
• The proven ability to work under pressure and deal with challenging situations.
• Exceptional customer service skills
• The ability to communicate technical issues at all levels, including to a non-technical audience
• The ability to make decisions, take ownership and use your own initiative to resolve problems
• Undertake and support small projects
• Provide helpdesk and other office support

Desirable

• An understanding of FM contracts (ideally within a PFI context), key performance indicators and deliverables

Package Description

£18,000 - £20,000 per annum

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.