Service Delivery Manager
Job Introduction
Sodexo have a fantastic opportunity for a Service Delivery Manager to join our busy team based in Oxfordshire
The role will be responsible and accountable for the daily management, co-ordination and control of activities within the Service Operations team. The role will be working as part of a team, across multiple sections managing guest services.
The ideal candidate should have previous experience managing a team within a soft FM industry, have fantastic people and numerical skills.
Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and increase overall value to the taxpayer.
Role Responsibility
- Create, develop and maintain excellent client/customer/colleague relationships through the delivery of guest services
- Work in conjunction with Unit Managers team to plan, organise and coordinate service activity across the site and outstations
- Cash takings reconcile and collection from each area each day, deposited into centralised secure location
- Cashing up sheets scanned to Site Administrator, delegated task
- Investigation into cash discrepancies completion and reported
- Complete banking each week and scan associated documents to Site Administrator
- Completion of Crown accounting, delegated task
- Place supply orders for all locations, delegated task
- Complete accurate stock taking at each location weekly, delegated task
- Actively drive a safety culture by demonstrating a contribution to all health, safety and well-being initiatives
- Hold team briefs, huddles, conduct safety walks as required
- Carry out, record and manage all training on-site
- Attend performance development reviews to discuss job standards and agree development activities
- Maintain clean and tidy, professional work areas at all times
- Maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
The Ideal Candidate
- Experience of working in a management role within the soft FM service industry
- People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
- Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
- Management knowledge of health & safety and food safety
- Ability to make independent decisions and able to work on own initiative within a team environment
- Able to demonstrate attention to detail and adherence to standards
- Analyse problems analytically, develop opportunities and implement innovative solutions
Package Description
Up to £30,000 plus benefits
Working Hours: Monday - Friday shift pattern
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more
All offers are subject to security clearance checks
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process