Service Delivery Manager

Job Introduction

We are currently looking to recruit an experienced Service Delivery Manager to manage the Facilities Management service offer at the University of Greenwich.

Based at the University of Greenwich you will primarily be responsible for the student accommodation during the academic year and the Summer let programme, ensuring the accommodation is fit for purpose as per the agreed time frame.

You will also be responsible for the Maintenance Programmes and PPM work and will ensure that all repair and planned maintenance tasks are completed on time and that the work carried out is complete to exact standard as detailed in the SLA.

Role Responsibility

• Manage the FM Service offer during both the academic year and the summer let conferencing period to the levels laid out in the SLA and within the Contractual Terms and Conditions
• Undertake responsibility for the maintenance programme and PPM and to manage and monitor the contractors accordingly
• Ensure that all work carried out by contractors is completed to the Sodexo and University standard
• Evaluate the condition of the property and furnishing, submitting the necessary claims where appropriate and arrange/undertake the necessary repairs required
• Maintain the grounds, external fabric of the building (including lighting) and car park
• Ensure the highest levels of Health and Safety are achieved across the site
• Partner with the Accommodation Services and Catering Manager to ensure that both housekeeping and catering provision is being undertaken professionally
• Ensure that all summer letting bookings are correctly set up and managed in accordance with the requirement of the University
• Manage for production and reconciliation of accounts, including the client invoices
• Liaise with line manager on all aspects of expenditure and to prepare the appropriate lifecycles relating to capital expenditure

The Ideal Candidate

What’s Essential:

• Proven experience in a similar role, ideally within a multi-site business
• Strong financial understanding and demonstrable budgeting management
• Strong knowledge in compliance control across the FM industry
• Strategic thinker, with innovative ideas and solutions for service excellence
• Experience in adhering to and driving company initiatives
• Good communication and engagement skills
• Experience working in a standard /compliance environment and managing client relationships

Package Description

£35,000 - £40,000 + benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.