Security Customer Service/ Supervisor Support Officer

• To support the Shift Supervisor in the daily operation of CP1 Security office
• To ensure that SN3 4TZ’s CCTV system is professionally, effectively and sensitively monitored in compliance with relevant procedures and legislation.
• To ensure all visitors are signed in, in a timely and professional manner.
• To provide visitors to SN3 4TZ with helpful advice, guidance and information and if not able to do so, direct to other members of staff who can assist.
• To ensure that those who should not be granted access to SN3 4TZ are professionally and politely prevented from gaining access or escorted from the building and reporting such occurrences to the Group Security Manager / as a matter of urgency.
• To ensure all deliveries are received and signed for and the addressee is informed
• To support the upkeep and maintenance of the ANPR database
• To update and maintain the Access Control database management system
• To issue ID cards / VMC vending cards and update the database
• To provide support in an emergency or evacuation situation to SN3 4TZ Fire Manager / Building Services in a calm and professional manner and to actively provide information to any emergency services when requested to do so.
• To ensure all daily documentation is controlled
• To support the Security team across the site if requested to do so by the Shift Supervisor / Group Security Manager

Continued

• To support with associated switchboard, gatehouse and reception duties, maintaining a high level of customer service to staff and visitors at all times.
• To assist Building Services team / Fire Managers with the regular testing of fire alarms and other security equipment, completing the appropriate logs, and notifying the Security Shift Supervisor / Group Security Manager of any issues of malfunctioning equipment.
• To organise and conduct as necessary individual, bag and property searches, as directed to do so by the Security Shift Supervisor / Group Security Manager.
• To ensure the effective control and maintenance of keys and security equipment including any equipment
• To support the Security Shift Supervisor / Group Security Manager in completing security administration including the issue of parking passes, SN3 4TZ staff cards and visitor passes and permits.
• To ensure that any lost property in SN3 4TZ is securely stored, recorded and retrieved for the owner where appropriate.
• To support the Security Shift Supervisor that the CP1 Security offices is kept in a tidy fashion with attention paid to 5 S
• To undertake first aid training and provide first aid services to staff, visitors or patrons as requested by the Group Security Manager.
• To complete training and support for new members of the Security team.
• To undertake any new training introduced by Sodexo or our Client as directed by the Group Security    Manager / Security Shift Supervisor
• To ensure that any suspicious packages are dealt with in accordance with Sodexo policies and procedures and such an occurrence is reported to the Security Shift Supervisor / Group Security Manager as a matter of urgency.
• Actively maintain the confidentiality of information to which Security team will be privy, be this around individuals or security sensitive information in relation to the Building, and using appropriate language, particularly within the working environment.
• Undertake any other duties as may reasonably be required by the Group Security Manager / Security Shift Supervisor and/or our Clients management team