Scheduler and Planner

Job Introduction

We have exciting opportunities available to join our Command Centre team as Work Scheduler and Planner. In this role you will be responsible for scheduling Planned Preventative Maintenance (PPM) and reactive works. You will interact with Customers and Vendors ensuring a prompt, professional and efficient service and accurate recording of requests for service. You will manage the work orders through to completion and escalate any issues. 

To be successful in this role you will need to be a confident communicator with excellent customer service experience ideally working within call centre/help desk environment. Scheduling experience of remote engineers or workforce covering would be ideal together with a good understanding of Hard FM services. You will be used to working under pressure and enjoy problem solving. This is a great supportive team to be part of! 

Service Operations is the part of our business that supports segment development by providing expertise and process standardisation across all segments. Service Operations leverages our global expertise and best practice to bring the best of Sodexo to all of our clients. It includes everything from FM expertise to food development through to bid support, health and safety, and contract design and management. 

Due to the nature of this role you will be required to complete Disclosure and Barring Service (DBS) clearance. 

Role Responsibility

• Schedule reactive and planned work to Site Delivery Teams, Engineers and Third-Party Suppliers 

• Proactively manage work through to completion 

• Manage and revise PPM schedules and ensure compliance with mandatory and statutory regulations 

• Build relationships with key Stakeholders on-site and understand site requirements and specifications 

• Identify any potential areas of improvement and highlight to the Command Center Team Leader 

• Work in collaboration with the Site Delivery Team to ensure that all works are proactively managed to completion, escalating issues when needed 

• Use Scheduling and Planning functionalities in Maximo / other CMMS system to ensure the most efficient utilization of resources (based on workload / qualifications) 

• Perform asset data and trend analysis 

• Perform quote management activities and support for the provision of quotations 

The Ideal Candidate

Essential  

• Consistent Customer Service experience working in the Contact Centre / Service Centre environment 

• Excellent communication (verbal & written), relationship building and influencing skills 

• Experienced user of Microsoft Excel and Word, good standard of IT Literacy 

• Experience in utilizing CMMS applications, e.g. Maximo - especially work planning and scheduling functionalities 

• Understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs. 

• Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment. 

• Asset data management qualifications / experience would be advantageous 

• Tertiary qualifications in Business Administration / Property / Facilities Management or related discipline would be highly advantageous (although not mandatory). 

• Experience in working with Third Party Vendors desirable 

Package Description

£21,500 + Bonus and great benefits 

Leeds Thorpe Park LS15  

Permanent  

Work Pattern - Monday to Friday 08.30-17.00, 40hrs pw. but with flexibility as business demands 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.